Overview
Product Operations Associate Jobs in Riyāḑ al Khabrā’, Saudi Arabia at Malaa Technologies
Location: Riyāḑ al Khabrā’
The Product Operations Associate will be a vital collaborator, working to guarantee the smooth operation and improvement of our financial products. Working directly with the Technical Support Manager, you will connect customer support, product development, and operations to ensure a seamless user experience and operational efficiency. You will drive product improvements, analyze support trends, and optimize processes to enhance customer satisfaction and business success.
Responsibilities
Act as the first point of escalation for technical issues related to our products.
Collaborate with the Technical Support Manager to diagnose and resolve product-related issues efficiently.
Monitor, analyze, and report on support tickets to identify trends and recurring issues.
Work closely with engineering and product teams to prioritize and resolve technical challenges.
Process Optimization
& Documentation
Develop and refine operational workflows to improve the efficiency of product support and troubleshooting.
Document standard operating procedures (SOPs) to ensure consistent handling of technical and operational tasks.
Support automation initiatives to streamline customer support and product operations.
Customer Success & Engagement
Work closely with the customer support team to improve response times and issue resolution.
Gather customer feedback, analyze common pain points, and collaborate with product teams to drive improvements.
Assist in the implementation of self-service solutions, such as FAQs and knowledge bases.
Data Analysis & Reporting
Analyze support and operational data to track product performance and user experience.
Identify key trends and provide actionable insights to enhance product functionality and efficiency.
Assist in building dashboards and reports to support decision-making.
Liaise between product, engineering, customer support, and compliance teams to ensure alignment on operational processes.
Support the rollout of new product features by preparing training materials and troubleshooting potential issues.
Contribute to testing and quality assurance efforts before product updates and launches.
Desired Candidate Profile
1-3 years of experience in product operations, technical support, or a related field.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills and ability to collaborate across teams.
Experience with Intercom, CRM systems, or customer support tools is a plus.
Familiarity with financial products, fintech, or compliance-related operations is preferred.
Ability to work in a fast-paced, dynamic environment and adapt to evolving business needs.
Proficiency in English (spoken and written) is required.
Company Industry
Banking
Broking
Department /
Functional Area
Product Development
Product Management
Keywords
Product Operations Associate
#J-18808-Ljbffr
Title: Product Operations Associate
Company: Malaa Technologies
Location: Riyāḑ al Khabrā’, Saudi Arabia
Category: IT/Tech (HelpDesk/Support), Business
