Overview
Product Manager Jobs in Dubai, United Arab Emirates at Confidential Jobs
Title: Product Manager
Company: Confidential Jobs
Location: Dubai, United Arab Emirates
We are looking for an experienced Product Manager – eSIM to own and develop our digital eSIM proposition across international markets.
Based in Dubai, the Product Manager will take end-to-end ownership of the eSIM product lifecycle, covering product strategy, customer experience, pricing, activation, digital journeys, product development and ongoing optimisation.
The successful candidate will combine telecom/eSIM knowledge with strong digital product and commercial expertise, using customer insight and performance data to improve conversion, activation, retention, ARPU and profitability.
Key Responsibilities
- Own the end-to-end eSIM product roadmap, from strategy and concept through development, launch and optimisation.
- Manage the complete digital customer journey including plan selection, purchase, payment, QR/eSIM installation, activation, usage, top-up and renewal.
- Develop new eSIM products, bundles, data plans, destinations and propositions for international customers.
- Work closely with technology teams on eSIM provisioning, APIs, platform integrations and mobile app/web functionality.
- Translate commercial and customer requirements into clear product requirements, user stories and development priorities.
- Own and prioritise the product backlog, working within an Agile product development environment.
- Work closely with UX/UI teams to continually improve the digital purchasing and activation experience.
- Identify friction and drop-off throughout the customer funnel and implement improvements to increase conversion.
- Develop product pricing and packaging strategies based on customer behaviour, competitor activity, usage and margin.
- Monitor competitor eSIM propositions, pricing, destinations, bundles and digital experiences.
- Partner with Marketing and Digital Sales teams to drive customer acquisition and product adoption.
- Support international product launches and expansion into new countries and markets.
- Work with network, carrier, roaming and connectivity partners to ensure reliable service delivery.
- Ensure high levels of provisioning and activation reliability and work with technical teams to resolve customer-impacting issues.
- Use customer feedback, analytics and market insight to continuously improve the proposition.
- Identify opportunities for cross-sell, upsell, top-ups, loyalty and personalised offers.
- Ensure products meet relevant telecom, regulatory and compliance requirements across operating markets.
Product KPIs
The Product Manager will be accountable for performance across metrics including:
- eSIM sales and activations
- Website/app conversion rate
- Purchase-to-activation conversion
- Customer acquisition and retention
- Repeat purchase and top-up rates
- ARPU
- Gross margin
- Activation success/failure rate
- Customer churn
- Customer satisfaction/NPS
- Product revenue and profitability
Candidate Profile
- 5–10 years’ Product Management experience, ideally within telecoms, mobile connectivity, eSIM, MVNO/MNO, travel-tech or a highly digital consumer business.
- Strong experience managing B2C digital products through web and/or mobile applications.
- Direct eSIM experience is strongly preferred.
- Good understanding of eSIM/eUICC technology and digital provisioning.
- Exposure to SM-DP+, Remote SIM Provisioning and GSMA eSIM standards would be highly advantageous.
- Understanding of mobile telecom environments including data, roaming, provisioning, billing and charging.
- Experience working with APIs and third-party platform integrations.
- Strong commercial understanding of pricing, revenue, margin and product profitability.
- Proven experience improving digital customer journeys and conversion funnels.
- Strong analytical skills and experience using product and customer data to make decisions.
- Experience working closely with Engineering, UX/UI, Marketing, Digital Sales, Operations and Customer Service teams.
- Comfortable operating in a fast-paced, entrepreneurial and international environment.
Preferred Background
Candidates from eSIM providers, international MVNOs/MNOs, travel connectivity businesses, roaming businesses or digital telecom platforms would be particularly relevant.
Experience launching and scaling digital connectivity products across multiple international markets would be a major advantage.