Overview
Procurement Coordinator Jobs in Dubai at Heavy Machinery Viqa LLC
Brief about company & Job Profile:
Heyce Technologies is a Dubai Police certified company dealing with security and automation devices including Access Control, CCTV & Cyber Security solutions.
Vacancy details:
Support Services Engineer – ELV Systems required to provide technical support to our clients using our products and solutions including Access Control, CCTV & Cyber Security software systems. Experienced as well as fresh candidates are invited to apply.
Job description:
1. Complete management of support ticketing systems.
2. Responding to technical support calls from end users of our products and solutions.
3. Remote support of Biometric Systems and CCTV Security Solutions.
4. Deal with customers by phone and email.
5. Conduct remote troubleshooting
6. Record technical issues and solutions in logs
7. Follow up with clients to ensure their systems are functional
8. Help create technical documentation and manuals
9. Guide users with simple, step-by-step instructions
10. Meet targets for response times to calls and completing the support request.
11. Project scheduling and coordination.
12. Software services, Installation & troubleshooting.
13. Technical support & client service.
14. Maintaining project completion reports and inventory.
15. Managing backups of servers
Required Skills:
Engineering degree or diploma holder in Electronics or Electrical stream
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Knowledge & Experience in installing and troubleshooting Security systems including access control systems, CCTV Systems, Biometric products, and related solutions
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
IT configuration & troubleshooting knowledge
Hands-on experience in handling support ticketing systems
Strong communication skills
Fluent English Language
Salary Package: Monthly salary:
AED3,000 (All inclusive) – during 6 months’ probation period.
AED. 3500 (All inclusive) – after successful completion of probation period.
Additional Conveyance Allowance of AED. 250.00
Annual Bonus (T&C Apply)
Working Days: Monday – Thursday 830AM – 6PM, Friday – Saturday 830AM – 12:30PM
If the above job profile, timings and remuneration fits your expectations, please apply either via this website or visiting career’s link on HEYCE website.
Job Type: Full-time
Pay: AED3,250.00 – AED3,750.00 per month
Application Question(s):
What is your diploma or graduation certificate?
Are you available currently in UAE?
Title: Procurement Coordinator
Company: Heavy Machinery Viqa LLC
Location: Dubai
