Overview
Problem Management Analyst (Service Assurance) Jobs in Doha at Mindstream
HIRING – Problem Management Analyst (Service Assurance)
Location: Doha, Qatar
Experience: 8 Years
Mind Stream is looking for a Problem Management Analyst to improve service stability by identifying root causes, reducing recurring incidents, and driving continuous service improvement.
Key Responsibilities:
- Conduct Root Cause Analysis (RCA) using 5 Whys, Fishbone, and Fault Tree Analysis.
- Identify recurring issues and manage the Problem lifecycle.
- Track corrective and preventive actions (CAPA).
- Maintain the Known Error Database (KEDB) and knowledge articles.
- Analyze incident trends to improve network and service performance.
Requirements:
- 3–8 years of experience in Problem Management, Service Assurance, or IT Operations.
- Strong knowledge of ITIL Problem Management processes.
- Experience with Telecom Infrastructure, log analysis, and ticketing tools.
- Advanced Excel and reporting skills.
- Excellent coordination and stakeholder management abilities.
Application Question(s):
- How many years of experience do you have in Problem Management, Service Assurance, IT Operations, or Telecom Operations?
- Do you have hands-on experience with ITIL Problem Management processes?
- Do you have experience conducting Root Cause Analysis (RCA) using techniques such as 5 Whys, Fishbone, or Fault Tree Analysis?
- Have you managed Known Error Databases (KEDB) and tracked Corrective and Preventive Actions (CAPA)?
- Do you have experience analyzing incident trends and recurring issues to improve service performance?
- Do you have experience working in Telecom, Network Operations, or IT Infrastructure environments?
- What is your current and expected salary? Notice period?
Work Location: In person
Title: Problem Management Analyst (Service Assurance)
Company: Mindstream
Location: Doha
