Overview
Principal Program Management, Retail Business Services; RBS Jobs in Dubai, UAE/Dubai at Amazon
Position: Principal Program Management, Retail Business Services (RBS)
Principal Program Management, Retail Business Services (RBS)
Amazon strives to be the world’s most customer‑centric company. To support that, the Retail Business Services (RBS) and Brand Experience (BX) organization creates, builds, and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self‑help tools, recommendations, business impact, customer preferences, and trends, leveraging customer feedback.
We are seeking a Principal Program Manager to lead our RBS BX initiative. This role will lead a team of multiple families to build and develop products, programs and self‑help tools for WW brands to help them improve CX and grow their business, own the vision and long‑term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/program offerings, define goals, prioritize features according to customer value, prepare launch and identify GTM strategies for the portfolio.
Responsibilities
- Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into action.
- Mentor and guide the program managers in the organization, holding the team to a high standard of product, technical rigor and excellence.
- Design and lead roadmaps for complex self‑help tools to help brands while creating long‑term value for shoppers.
- Work with senior leaders and partners, drawing upon experience to make right trade‑offs, unblock teams, and build synergies between multiple tech, product, and program teams.
- Communicate innovations to broader internal and external teams and community.
- Understand core technologies and how to apply them to invent, evolve, improve, and simplify.
- Identify gaps/opportunities in and between features, regions, and systems to satisfy customer needs.
- Apply CX, data‑driven business, and technical judgment to decisions, influencing teams to allocate resources.
Basic Qualifications
- 7+ years of experience working cross‑functionally with tech and non‑tech teams.
- 7+ years of program or project management experience.
- 7+ years of managing, analyzing, and communicating results to senior leadership.
- Experience implementing repeatable processes and driving automation or standardization.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
- Experience delivering projects within scope, time, budget, and quality.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Title: Principal Program Management, Retail Business Services; RBS
Company: Amazon
Location: Dubai, UAE/Dubai
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