Overview
Principal Customer Experience Specialist Jobs in Dubai, UAE/Dubai at Dubai Careers – A Smart Dubai Initiative
- Developing a customer experience strategy, service delivery frameworks, and plans for service improvement and development.
- Enhancing and improving service delivery channels, as well as developing and optimizing customer touchpoints.
- Conducting periodic analysis of feedback, opinions, public perception reports, and customer sentiment; and analyzing customer happiness results and mystery shopper evaluations of the department’s services.
- Implementing best practices at both local and global levels to support the enhancement of customer experience through effective communication and constructive partnerships.
Qualifications
- Major:
Administrative Sciences – Public Relations. - Experience:
6 years of experience or more.
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Title: Principal Customer Experience Specialist
Company: Dubai Careers – A Smart Dubai Initiative
Location: Dubai, UAE/Dubai
Category: