Overview
Patient Relations Officer Jobs in Eastern Province, Saudi Arabia at Oil Support Services
To enhance patient satisfaction by serving as the primary liaison between patients and the Medical Services Department. The Patient Relations Officer addresses patient concerns, resolves complaints, coordinates communication between patients and healthcare providers, and promotes a patient-centered culture while ensuring high-quality service delivery.
MAIN RESPONSIBILITIES:
Policies, Processes and Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
Day-to-Day Operations
- Carry out daily operational activities according to established standards and procedures.
Patient Support & Communication
- Serve as the primary point of contact for patients and their families regarding inquiries, concerns, feedback, and service requests.
- Provide guidance and information regarding hospital services, policies, and procedures.
Complaint Management
- Receive, document, investigate, and resolve patient complaints in a timely and professional manner.
- Coordinate with relevant departments to facilitate effective complaint resolution.
- Monitor complaint trends and recommend corrective and preventive actions.
Patient Experience
- Promote a positive patient experience by ensuring respectful, responsive, and compassionate communication.
- Conduct patient satisfaction surveys and analyze feedback to identify opportunities for service improvement.
Coordination & Collaboration
- Coordinate with physicians, nurses, and other healthcare professionals to ensure patient concerns are addressed effectively.
- Facilitate communication between patients and medical staff to enhance service quality and continuity of care.
Reporting & Documentation
- Maintain accurate records of patient interactions, complaints, resolutions, and follow-up actions.
- Prepare periodic reports and performance metrics related to patient relations activities.
Awareness & Education
- Educate patients regarding their rights and responsibilities.
- Support initiatives that promote patient awareness and engagement.
Continuous Improvement
- Participate in quality improvement initiatives aimed at enhancing patient satisfaction and service excellence.
- Recommend improvements to patient care processes and communication practices.
Safety, Health & Environment
- Comply with all applicable safety, health, and environmental procedures to maintain a safe working environment.
Additional Responsibilities
- Perform any other duties that may reasonably be expected as part of the role.
Title: Patient Relations Officer
Company: Oil Support Services
Location: Eastern Province, Saudi Arabia
