Overview
Patient Relations Officer Jobs in Abu Dhabi, UAE at NMC Healthcare
Duties
and Responsibilities  Provide friendly, quality client care to the patients. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
Check and greet clients in a professional, friendly, hospitable manner. Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Assist in the updating of client files, follow up with clients when indicated. As required, enter data into the computer system, retrieve and modify computerized records. Protect patients’ rights by maintaining confidentiality of personal, medical, and financial information.
Perform a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports, and other documents. Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff. Handle the OT List, check the files if correct. Scan files. Escort patients, assist call centres and be available in front reception.
Maintain a
positive working
environment. Responsible for patient admission during night duties or whenever it is needed. Perform other duties as assigned.  Skills  Information collection and management Planning and organizing  Occupational Safety and Health Management  Attend Occupational Safety and Health (OSH) programs as a mandatory requirement. Comply with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
Conduct tasks in a healthy and safe manner at all times. Report any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.  Infection Control  All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection
prevention
and control policies. Â Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients.
In addition, they are responsible for notifying the infection
prevention
. Quality  Be aware of Mission, Vision and Values Comply with Law and regulations requirements Keep updated with most current guidelines, trainings, related policies procedures, plans and related documents in the shared folder, attend drills and share related quality activities and improvement projects
Teamwork
in departmental and
interdisciplinary
hospital wide team approach to Quality related activities monitor, improve, and maintain the quality and
patient safety
hospital wide complying with Law and regulations requirements, DOH requirements, JAWDA requirements and JCIA accreditation requirements.
Minimum Qualifications
High school diploma or equivalent degree. Knowledge of medical terminology, procedures, and diagnosis. Knowledge of computer and relevant software applications. Knowledge of general administrative and clerical procedures. Working knowledge of healthcare insurance preferred. Â #J-18808-Ljbffr
Title: Patient Relations Officer
Company: NMC Healthcare
Location: Abu Dhabi, UAE
Category: Healthcare, Administrative/Clerical
