Overview
Patient Relation Executive Jobs in Dubai, UAE at Zydus Healthcare
We are looking for a Patient Relation Executive With 2 years of Healthcare Experience Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team
sales targets
and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow
communication
procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and
active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent
communication
and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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Title: Patient Relation Executive
Company: Zydus Healthcare
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support)
