Overview
Patient Admin Supervisor Jobs in Abu Dhabi, UAE/Dubai at NMC healthcare LLC
Responsibilities
- Oversee overall patient experience management, including operational management, compliance with regulations, and performance metrics.
- Provide patient‑facing services: welcome and direct patients, offer hospital information, and handle telephone enquiries.
- Manage complaints: structured handling, root‑cause analysis, upgrade processes, maintain complaints register and report to stakeholders.
- Coordinate VIP and special‑needs patients and act as liaison between departments.
- Oversee reception and waiting areas, ensuring smooth workflow and scheduling.
- Supervise staff: schedule, attendance, leave, overtime, uniform dress code, personal hygiene, and professional conduct.
- Recruit, orient, and assess new hires; sign probation periods and perform yearly appraisals and coaching.
- Monitor and report quality indicators, conduct audits, and analyze data to recommend improvements.
- Support marketing events, corporate patient‑experience initiatives, and provide data for KPIs.
- Assist Medical Director with clinical complaint communications, ensure meeting minutes, and chair Patient Experience Committee.
- Adhere to NMC, infection control, JCI, and continuous quality improvement requirements.
- Promote staff engagement, training, and development plans in partnership with HR.
- Maintain confidentiality and uphold professional conduct of the team.
Qualifications
- Bachelor’s degree in any discipline (master’s degree an advantage).
- 3+ years in customer service or related field (healthcare experience in UAE an advantage).
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Title: Patient Admin Supervisor
Company: NMC healthcare LLC
Location: Abu Dhabi, UAE/Dubai
Category: