Overview
Parts Advisor Jobs in Riyadh, Saudi Arabia at Al Jazirah Vehicles Agencies Co. Ltd.
Title: Parts Advisor
Company: Al Jazirah Vehicles Agencies Co. Ltd.
Location: Riyadh, Saudi Arabia
Job Purpose:
- To Promote sales of parts by promptly and accurately handling customer inquiries and parts orders, both in person and via telephone, in a manner which ensures customer satisfaction and sales orientation within the AJVA’s set policies and procedures.
Responsibilities
- Follow the day-to-day operations related to own job to ensure continuity of work
- Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international / regional best practice’, improvement of business processes, cost reduction and productivity improvement
- Assist in the preparation of timely and accurate reports of the parts sales to meet company and department requirements, policies and standards
- Receive cash payments from customers and ensure that the correct amount has been received, prepare all documentation required in accordance with AJVA policies & procedures & in a very customer friendly manner.
- Receive, meet, greet and listen to customers’ requirements, concerns & ask questions to identify their needs
- Conducts all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.
- Assist customers in locating parts by checking with other branches, and local market, or ordering from overseas.
- Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service.
- Understand and sell the right parts to customers to ensure their satisfaction, increased sales and less complaints
- Upsell and promote other additional accessories essential to the vehicles even before customers ask for them to ensure customer satisfaction and increased sales revenues.
- Seeks ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
- Monitor sales discounts according to department limit and company policy.
- Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Ensure that all PPE (Personal Protective Equipment) is used by technicians all the time and report damaged and losses to his management accordingly.
Qualifications
- 0-2 years relevant experience in a related industry
- High school with preferably a Technical Diploma