Overview
Optical Customer Relations & Training Executive Jobs in Doha at Optica
Responsibilities
● Deliver ongoing product and technical training to optical shop staff on our Zeiss ophthalmic lenses, contact lenses (color and clear), and frames/sunglasses, so they can advise their own customers accurately.
● Be a reliable, easy-to-reach point of contact for our optical shop customers, and visit them on a regular schedule so the relationship feels present and local, not remote.
● Follow up on customer queries, product issues, or order concerns promptly, coordinating with the Brand Manager and relevant teams as needed.
● Build familiarity and trust with store staff over time, so they turn to us first for technical questions and support on lenses, contact lenses, and eyewear.
● Identify and introduce new optical shop customers where opportunities arise during visits and market coverage.
● Keep an eye on competitor brands, pricing, and activity in the market, and share observations with the Brand Manager.
● Share customer feedback and practical ideas on how to grow sales and strengthen brand presence at point of sale.
● Support in-store merchandising and brand visibility standards during visits.
● Advise opticians on Zeiss ophthalmic lens specifications, contact lens fitting considerations, and frame/sunglasses suitability for different customer needs.
● Maintain records of store visits, training sessions delivered, and customer/market feedback gathered.
Competencies (knowledge, skills and academic qualifications)
● Degree in Optometry.
● Strong technical knowledge of ophthalmic lenses, contact lenses (color and clear), and eyewear/frames
● Prior experience in the optical retail or distribution field preferred
● Comfortable delivery training and presentation to store staff
● Sales-oriented mindset with good relationship-building and communication skills
● Computer literate (MS Office)
● Fluent in English; Arabic is an advantage
● Good organizational skills and time management
● Qatar Driving Licence
Job Type: Permanent
اللغة:
- Arabic (مفضل)
Work Location: In person
Title: Optical Customer Relations & Training Executive
Company: Optica
Location: Doha
