Overview
Operations Team Leader Jobs in Al Ain, Abu Dhabi Emirate, United Arab Emirates at Miral Experiences
Title: Operations Team Leader
Company: Miral Experiences
Location: Al Ain, Abu Dhabi Emirate, United Arab Emirates
Join Us at Miral Experiences
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
This is a guest facing role which ensures smooth and efficient delivery of the experience for all guests who visit Yas Waterworld. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending on-going training and maintaining essential swimming, lifeguarding, and basic life support skills.
Job Scope:
- Manages a team of front line colleagues to include their on the job training, daily attendance, grooming, coaching , appraisals and personal development plans
- Schedule, break and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues’ well-being
- Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
- Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
- Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
- Assign and delegate tasks as required and follow-up
- Ensure that all safety rules and procedures are being adhered to at all times
- Ensure that policies, procedures and performance standards that are in place in the department are being adhered to
- Ensure a clean and safe operating environment and raise any defects to their managers attention
- Conduct communication briefings as required
- Ensure all departmental checklists (i.e. opening and closing checklists) are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
- Deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
- Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision
- Work at heights, in water, and in extreme temperatures, outside, year-round
- Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed
- Serve as a first responder in the emergency action plan
- Conduct safety audits daily and record results as directed
- Ride all rides, slides and attractions as required for operational purposes
- Ensure Guest, Colleagues and contractor safety at all times
- Follow all manufacturer guidelines and SOPs regarding ride dispatch and Guest safety
- Work nights, evenings, and/or holidays
- Smile and be friendly
- Address large groups of people
- Any other related duties as assigned by the department
Job Essentials:
- 20/25 vision, corrected or uncorrected
- Supervise and ensure safety within shallow water attractions and areas, providing active guest assistance and maintaining vigilance at all time
- Previous Guest service experience
- Swim 200 meters, non-stop, using front crawl or breaststroke
- Tread water for 2 minutes without using arms
- Maintain test-ready lifeguard skills in accordance with the International Lifeguard Training Program.
- Basic spoken English proficiency
Job Desirables:
- Previous lifeguard experience
- Previous waterpark or theme park experience
- Basic or advanced spoken Arabic skills
- Microsoft Office including Word, Excel, Outlook and PowerPoint proficiency
Shape The Future With Us
At Miral Experiences, we don’t just create world-class destinations – we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.