Overview
Operations Team Lead Jobs in Dubai, United Arab Emirates at Creation Business Consultants
Title: Operations Team Lead
Company: Creation Business Consultants
Location: Dubai, United Arab Emirates
The Operations Team Lead is responsible for managing day-to-day operations, leading the client relationship team, and ensuring compliant and efficient execution of company setup, licensing, and government processes across UAE, KSA, and other jurisdictions.
The role ensures timely service delivery, regulatory compliance, and high client satisfaction while supporting operational efficiency and team performance.
Key Accountabilities
- Deliver accurate and timely execution of all operational services
- Ensure compliance with KYC, AML, and regulatory requirements
- Lead and manage operations team performance and output
- Maintain strong client, stakeholder, and government relationships
- Monitor operational performance and drive continuous improvement
Key Responsibilities
Operations & Service Delivery
- Oversee execution of company incorporations, amendments, licensing, visa, and banking processes
- Ensure all applications and documentation are accurate, complete, and submitted within deadlines
- Track and follow up on all client applications and operational tasks
- Review and approve submissions before final lodgment
Team Leadership & Management
- Manage Client Relationship Executives, PROs, and admin staff
- Allocate tasks and monitor daily/weekly performance
- Ensure team meets KPIs, deadlines, and quality standards
- Provide training, coaching, and performance feedback
- Conduct regular team reviews and follow-ups
Compliance & Documentation
- Ensure all client records meet KYC, AML, and regulatory standards
- Maintain accurate and up-to-date CRM records
- Monitor document verification, expiry tracking, and completeness
- Ensure adherence to SOPs, checklists, and internal controls
Client & Stakeholder Management
- Act as escalation point for client issues and complex cases
- Ensure smooth client onboarding and clear communication
- Build and maintain relationships with clients and partners
- Liaise with government authorities for approvals and clarifications
Reporting & Process Improvement
- Prepare weekly and monthly operational reports
- Monitor team performance and workload distribution
- Identify inefficiencies and recommend process improvements
- Support development and implementation of SOPs and SLAs
Cross-Functional Coordination
- Collaborate with Sales, Finance, Legal, and Compliance teams
- Support proposal preparation with operational inputs
- Ensure alignment across departments for client delivery
Experience & Education
- Degree in Business Administration, Compliance, or related field
- 5+ years’ experience in corporate services/operations (UAE/KSA)
- Experience in company formation, licensing, and government liaison
- Prior team handling or senior operations experience preferred
- Proficiency in MS Office and CRM systems (e.g., Zoho)
- Strong knowledge of UAE, KSA, and GCC market