Overview
Operations Support Executive Jobs in Dubai, Dubai, United Arab Emirates at dubizzle
Title: Operations Support Executive
Company: dubizzle
Location: Dubai, Dubai, United Arab Emirates
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As an Operations Support Executive, you will be responsible for managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.Â
In this role, you will:
Communicating with clients through various channels providing product and service information and resolving product and service problems
Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Processing contracts and legal documents
Keeping record of customer interactions, transactions, comments and complaints
Ensure customer satisfaction and provide professional customer support
Requirements
A minimum of secondary education
Preferably Undergraduate in business
At least 1-2 years of experience in a Customer Support role
Knowledge of ticketing systems and Customer support practices
Excellent verbal and written communication skills
Strong organization skills
Problem-solving and multi-tasking skills
Patient
Flexible
Enthusiastic
Empathy/Compassion
Benefits
A fast paced, high performing team
Multicultural environment with over 50 different nationalities
Competitive Tax-free Salary
Comprehensive Health insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Rewards & Recognitions
Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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