Overview
Operations Support Engineer Jobs in Riyadh, Saudi Arabia at Master Works
We are seeking an Operations Support Engineer to support and monitor cloud-based data and analytics platforms. The role focuses on ensuring system stability, performance optimization, incident resolution, and operational excellence across GCP analytics environments and Hadoop ecosystems.
Key Responsibilities
Monitor system health, uptime, and performance of the Slisor portal and backend services (dashboards, APIs, workflows).
Lead incident triage, root cause analysis, and escalation with engineering teams and vendors.
Support daily operations of GCP analytics services and data pipelines.
Oversee ingestion, storage, and consumption layers ensuring scalability and security.
Track anonymized dataset transfers from on-prem DS/AI platforms to cloud.
Manage user access, provisioning, and ticket-based support requests.
Generate operational dashboards (uptime, error trends, campaign metrics, usage analytics).
Participate in knowledge transfer sessions during new releases.
Provide on‑call/off‑hours support for critical incidents.
- 3+ years of experience in platform/application support within data or analytics environments
- Strong knowledge of GCP analytics services (Big Query, Cloud Functions, IAM)
- Hands‑on experience with Hadoop ecosystem (Kafka, Spark, Hive, Sqoop, Oozie, HDFS)
- Strong SQL expertise and data pipeline performance optimization
- Experience with ETL pipelines, monitoring tools, and logging systems
- Understanding of APIs, microservices, and system integrations (CRM/BSS adapters)
- Experience using ticketing systems (Jira, Service Now, or similar)
- Ability to analyze logs, troubleshoot performance issues, and coordinate with engineering teams
- Familiarity with data governance, metadata management, lineage, and data quality frameworks
Preferred Qualifications (Good‑to‑Have)
- Experience with GCP (Big Query, Dataflow, Pub/Sub) or AWS (Glue, Redshift, Kinesis)
- Data security and masking tools (Apache Ranger, Voltage, IAM policies)
- Knowledge of NDMO standards and enterprise data frameworks (DAMA, DCAM)
- BI/Visualization tools (Power BI, Tableau, Micro Strategy, Looker Studio)
- CI/CD, Git Ops, Docker, Kubernetes, Terraform
- Exposure to telecom domain (BSS, OSS, CDR, usage analytics, CLDM)
- Understanding of data privacy, consent management, k‑anonymity
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Title: Operations Support Engineer
Company: Master Works
Location: Riyadh, Saudi Arabia
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