Overview
Operations Specialist Jobs in Riyadh, Riyadh, Saudi Arabia at Stella Stays
Title: Operations Specialist
Company: Stella Stays
Location: Riyadh, Riyadh, Saudi Arabia
Who we are
At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle – just modern, effortless living.
Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
At Stella Stays – You will:
As an Operations Specialist at Stella Stays, you will play a critical role in building and managing the residential hospitality operations of our company across the Kingdom.
You will also be:
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Responsible for creating and implementing hospitality standards and processes to ensure a world-class guest experience. They will lead a high-performance team to execute these standards and processes.
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Oversee the building operations team within Stella Stays KSA properties, ensuring that rooms and apartments are ready, conducting quality audits, and responding to guest needs.
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Work closely with the HQ and City Leads, City Operations team to ensure a best-in-class end-to-end service and meeting targets for operations, cost, and guest experience.
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Create Training materials and framework to train Operations specialists in KSA.
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Manage guest-facing operations and housekeeping, and be the ultimate point of contact for escalations and emergencies within the Operations team in KSA.
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Responsible for maintaining quality vendor relationships with housekeeping, replenishment, and logistics companies and ensuring that maintenance workers, handymen, plumbers, electricians, and landlords are delivering in line with expectations.
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Responsible for process improvement and cost savings through careful analysis of data and creative solutions. You will collaborate with HQ and City Lead to optimize strategies and tactics and build a culture of “hospitality everywhere” among the operations and guest experience teams.
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Ensure compliance with all local laws and regulations
Requirements
The ideal candidate for the Operations Lead role at Stella Stays:
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Will have a proven track record of leadership in the hospitality industry, specifically within fast-growing and reputable brands.
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They should possess experience in managing teams across multiple locations and have exceptional people management skills, including hiring, training, coaching, and leading both full and part time employees.
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They should have experience with contract negotiation, and managing external partners and suppliers.
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The candidate should have experience in project management and launching experience, either in the hospitality industry or consulting.
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They should be comfortable working in a fast-paced, ambiguous environment and have a proven ability to define systems and processes.
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The candidate should be a creative thinker who is excited about the opportunity to challenge assumptions and play a role in shaping the future of the hospitality industry. They should be proficient with Google applications and open to embracing new technology.
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The candidate should have a “whatever it takes” mentality to ensure success in the role.
If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.