Overview
Operations Oversight Lead Specialist Jobs in Riyadh, Saudi Arabia at هيئة الزكاة والضريبة والجمارك
Company: Zakat, Tax and Customs Authority
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including developing and updating templates, tools, frameworks, and requirements to facilitate tracking of operations, reviewing and updating performance metrics, and developing periodical reports.
In addition, they plan and prioritize tasks and related actions, update related activities through digital channels, and document and archive all activities based on set standards.
Operational Oversight Planning and Coordination
Develop plans for ports’ security operations in line with ZATCA’s strategic priorities, set overall security plans, highlight gaps, and best practices in coordination with ports managers and Security Planning and Monitoring function.
Coordinate with relevant law enforcement authorities to minimize violations of operations on ports’ premises and ensure continuous improvement of work efficiency.
Coordinate with concerned internal functions to ensure compliance with legalized procedures for destruction and seizure of restricted, smuggled, and unauthorized goods and products.
Follow up on implementation of latest projects at ports’ premises, handle projects’ documentation, and ensure application of proper archiving systems to facilitate future data retrieval if needed.
Conduct periodic checks and quality assurance oversight to highlight operational gaps and dispatch to Security Planning and Monitoring function for policies and procedures’ update.
Ensure implementation of corrective actions derived from KPIs assessment reports and internal audit findings in coordination with ports managers.
Report back any technical or operational issues that arise and might affect operations to ensure high-quality standards of operations.
Develop periodical reports highlighting progress of security operations on all ports’ premises, key findings after implementation of corrective plans, challenges faced, and report back to relevant internal and external stakeholders.
Organization and Operations
Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
Perform other duties as requested.
People Management
Train junior staff on the different job activities to ensure transfer of know-how, when applicable.
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
Support junior staff or direct reports in order to execute their duties according to set policies and processes.
Communication
and Contacts
Education
Bachelor’s degree in Business Administration or equivalent.
Experience
A minimum of 4 years of relevant experience.
Coordination and Follow Up – Proficient
Collaboration and Communication – Developing
Compliance Verification – Advanced
IT and non-IT Resource Management:
Surveillance – Proficient
Non-intrusive Inspections:
Containers – Proficient
Results Oriented – Proficient
Customer Focus – Proficient
Enablement of Change and Innovation – Developing
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Title: Operations Oversight Lead Specialist
Company: هيئة الزكاة والضريبة والجمارك
Location: Riyadh, Saudi Arabia
Category: Management, Business
