Overview
Operations Manager with CRM Experience Jobs in Dubai at Accutax Consultancy
Company Description
Accutax Consultancy is a consultancy firm specializing in Accounting, VAT, Excise and Corporate Tax in UAE. With extensive experience in tax policies, procedures, and implementation, we provide the expertise needed to navigate the changing business environment in the UAE.
Job Description:
We are seeking an experienced Operations Manager with a strong background in CRM management, business operations, and data governance to oversee our operational processes and ensure seamless service delivery. The ideal candidate will have hands-on experience managing CRM systems, maintaining data integrity, developing operational dashboards, and coordinating cross-functional teams in a professional services environment
Key Responsibilities:
- Lead and oversee the company’s daily operations and service delivery.
- Own and manage the company’s CRM system, ensuring all client records, engagements, proposals, invoices, and project updates are accurate, complete, and up to date.
- Monitor CRM data quality and perform regular reconciliation with finance and operational systems.
- Develop and maintain management dashboards and operational reports for senior leadership.
- Coordinate workflows between consultants, finance, administration, legal, and management teams.
- Track project progress, deadlines, staff workload, and client deliverables.
- Monitor operational KPIs, identify process improvement opportunities, and implement best practices.
- Ensure client onboarding, documentation, and compliance processes are completed efficiently.
- Support management with operational planning, forecasting, reporting, and resource allocation.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Operations Management, Accounting, Finance, or a related field.
- Minimum 5 years of experience in Operations Management with significant CRM administration or CRM operations experience.
- Hands-on experience with CRM platforms specifically Microsoft Dynamics 365.
- Strong understanding of CRM data management, reporting, dashboards, workflows, and process automation.
- Advanced Microsoft Excel and reporting skills.
- Excellent analytical, organizational, and leadership abilities.
- Experience in a tax, accounting, consulting, legal, or other professional services firm is highly preferred.
Core Competencies
- CRM implementation or optimization experience.
- Experience creating KPIs, dashboards, and management reports.
- Knowledge of Power BI or similar business intelligence tools.
- Strong understanding of operational processes, project tracking, and client relationship management.
Job Type: Full-time
Work Location: In person
Title: Operations Manager with CRM Experience
Company: Accutax Consultancy
Location: Dubai
