Overview
Operations Manager – Leisure & Entertainment Jobs in Dubai at IEX Recreational Playground
We are looking for a highly enthusiastic and experienced Operations Manager to join the team of one of our leisure and entertainment concepts in Dubai. As a key member of our organization, you will play a vital role in ensuring the smooth and efficient operation of our facility, while delivering exceptional experiences to our guests. With a focus on operational excellence, strategic planning, and team leadership, this role offers the opportunity to make a significant impact in a dynamic and rewarding environment. If you are passionate about providing outstanding customer experiences, driving results, and fostering a positive workplace culture, we encourage you to apply. Join us and be part of a team committed to creating memorable moments for children and families.
Responsibilities
Operational Efficiency:
Supervise and optimize operational processes for maximum efficiency.
Conduct research to identify opportunities for improving operations and cost reduction.
Regularly monitor and report on departmental performance metrics to ensure goals are met.
Implement industry best practices to enhance operational efficiency and effectiveness.
Proactively plan and implement strategies to meet or exceed revenue and attendance goals, while staying within operating budgets.
Participate in strategic planning and goal-setting for various business functions to align operational activities with organizational objectives.
Customer Experience
Ensure strict adherence to safety rules and regulations to provide a safe and enjoyable experience for customers.
Manage and oversee the hosting and coordination of groups for events such as birthday parties, school trips, private bookings and others.
Promptly respond to and effectively resolve concerns and complaints from customers and team members to maintain customer satisfaction.
Develop and implement innovative strategies to elevate customer experiences and create memorable visits for all guests.
Team Management, Training and Development:
Lead a diverse team consisting of guest service associates, receptionist/café, maintenance, and housekeeping.
Develop and manage staff work schedules to ensure adequate coverage.
Handle leave requests and ensure smooth operations during absences.
Provide training and development opportunities for operations team members to enhance their skills and performance.
Assist in developing and facilitating department training programs to enhance employee skills and performance.
Develop and prepare Standard Operating Procedures (SOPs) to ensure the smooth functioning and efficiency of operations.
Facility Maintenance and Safety:
Ensure the facility remains safe, clean, and free from hazards.
Conduct regular inspections to uphold compliance with policies and procedures.
Coordinate maintenance activities and address any issues promptly to ensure optimal facility conditions.
Personal and Professional Skills:
Excellent communication and interpersonal skills to effectively interact with team members and customers.
Strong organizational, problem-solving, and analytical skills for efficient management of operations.
Energetic, approachable, and flexible demeanor to adapt to various situations and engage with others positively.
Ability to lead and motivate a team in a friendly and efficient manner, fostering a collaborative work environment.
Excellent customer service skills to ensure a positive experience for guests.
Proactive, highly motivated, self-starter with a result-oriented mindset, driving continuous improvement.
Maintain composure and professionalism in stressful situations, ensuring effective resolution of issues.
Requirements
Minimum 2 years of managerial experience in Entertainment & Leisure industry.
Highly fluent in English; bilingual proficiency is a plus.
Availability to work in shifts, including weekends and public holidays.
What we offer
Excellent working environment conducive to growth and collaboration.
Opportunities for substantial career progression and development.
Market-competitive salary package based on experience and qualifications.
Standard benefits as per the UAE labor law.
Note: Whenever required, the Operations Manager will also perform duties of the Floor Staff.
Job Type: Full-time
Title: Operations Manager – Leisure & Entertainment
Company: IEX Recreational Playground
Location: Dubai
