Overview
Operations Manager – F&B Cinnabon Jobs in Riyadh, Saudi Arabia at Cenomi Retail
Title: Operations Manager – F&B Cinnabon
Company: Cenomi Retail
Location: Riyadh, Saudi Arabia
Job Description – Operations Manager (Food & Beverage) – Saudi Arabia
Job Title – Operations Manager – Food & Beverage (F&B) CINNABON
Department – Operations
Job Purpose
The Operations Manager is responsible for overseeing the day-to-day operations of multiple F&B outlets, ensuring operational excellence, profitability, customer satisfaction, compliance with Saudi regulations, and achievement of business objectives. The role focuses on driving sales growth, controlling costs, improving service standards, and leading high-performing teams.
- Minimum 10 years of experience in the F&B industry.
- Previous experience as an Operations Manager within a food service or restaurant brand is required.
- Proven track record in managing multiple units, leading large teams, and driving sales and operational performance.
- Strong background in food quality, customer experience, cost control, and profitability management.
- Available to join as soon as possible.
Key Responsibilities
Operations Management
- Manage daily operations across assigned restaurants, cafes, or F&B outlets.
- Ensure consistent implementation of company policies, SOPs, and brand standards.
- Monitor operational performance and take corrective actions where required.
- Conduct regular site visits and operational audits.
Financial Management
- Achieve sales, profitability, and budget targets.
- Monitor P&L performance and implement cost-control measures.
- Analyze sales trends and identify opportunities to increase revenue.
- Control food cost, labor cost, and operating expenses.
Team Leadership
- Lead, coach, and develop Restaurant Managers and outlet teams.
- Conduct performance reviews and succession planning.
- Ensure adequate staffing levels and workforce productivity.
- Foster a positive work culture focused on accountability and customer service.
Customer Experience
- Ensure exceptional guest service standards across all locations.
- Address customer complaints and implement service improvement initiatives.
- Monitor customer feedback and satisfaction scores.
Compliance & Quality Assurance
- Ensure compliance with Saudi labor laws, municipality regulations, food safety standards, and company policies.
- Maintain HACCP and food safety requirements.
- Ensure all licenses, permits, and certifications remain valid.
Inventory & Supply Chain Management
- Monitor inventory levels and minimize wastage.
- Coordinate with procurement and suppliers to ensure product availability.
- Optimize stock control and inventory management processes.
Reporting & Analysis
- Prepare weekly and monthly operational reports.
- Track KPIs and present performance updates to senior management.
- Recommend process improvements based on operational data.
Key Performance Indicators (KPIs)
- Sales Growth %
- EBITDA / Profitability
- Food Cost %
- Labor Cost %
- Customer Satisfaction Score (CSAT)
- Mystery Shopper Score
- Health & Safety Compliance Score
- Staff Turnover Rate
- Inventory Variance %
- Operational Audit Score