Overview
Operations Manager, AMZL, Last Mile Jobs in Abu Dhabi, UAE at Amazon
Operations Manager, AMZL, Amazon Last Mile
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We’re seeking an Operations Manager for our Delivery Stations. In this role, you will be responsible for expanding and managing UTR and OTR operations for the station, people and performance management, and driving the operational plan.
Key job responsibilities
Quickly understand the business issues and challenges of Last mile delivery operations; identify strengths/weaknesses and suggest areas for improvement.
Map business requirements, understand business processes, study and analyze workflows, design solutions, and prepare functional specifications.
Be data-driven; develop and report performance metrics, executive updates, forecasting, budgeting, and analysis to identify potential opportunities for improving Customer Experience.
Deep dive and acquire extensive knowledge of emerging industry practices and apply them when solving business problems.
Design, develop, pilot & rollout enterprise-wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.
A day in the life
Manage Delivery station operations along with Team leads and Channel Team leads. Ensure high standards on deliverables and metrics on safety, quality, productivity, cost, and compliance. Conduct review meetings with DSP supervisors/partners to understand and mitigate day-to-day operational challenges.
BASIC QUALIFICATIONS
1+ years of employee and performance management experience.
Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
PREFERRED QUALIFICATIONS
1+ years of performance metrics, process improvement, or lean techniques experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Title: Operations Manager, AMZL, Last Mile
Company: Amazon
Location: Abu Dhabi, UAE
Category: Management (General Management), Transportation
