Operations Manager

Overview

Operations Manager Jobs in Dubai, Dubai, United Arab Emirates at A. Lange & Söhne

Title: Operations Manager

Company: A. Lange & Söhne

Location: Dubai, Dubai, United Arab Emirates

Key Responsibilities

1. Supply Chain / Logistics

• Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
• In charge of quarterly sales forecast: Negotiations with HQ to ensure adequate stock levels
• Maintenance and optimization of warehouse / boutiques inventories
• Implementation and definition of buffer stocks when possible
• Supervise product consignments to have the necessary product present and available for events
• Support trade marketing team with PLV dispatch and monitoring of inventory

2. Sales Operations

• Support commercial team in achieving monthly objectives through product allocations
• Supervise and responsible of all invoicing done in the Retail.
• Develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis.
• Create policies & procedures and initiatives in line with the Retail Management.
• Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…)
• Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
• Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director).
• ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team.
• Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events.
• Lead all logistics behind All Clients Trips. Responsible for the Gifts and experiences.
• Responsible for all Exhibition & Events Data collection and reporting to management. Close follow up with the retail team on bi-monthly basis after the event for the period of 3 months. Build and maintain a tracker.
• Lead daily retail operations across all boutiques and points of sale.
• Ensure consistent implementation of brand standards, policies, and procedures.
• Develop and maintain operational processes that support business growth and efficiency.
• Monitor boutique performance and identify operational improvement opportunities.
• Ensure boutiques operate in compliance with local regulations and company guidelines.
• Act as the primary operational contact between boutiques, regional office, and headquarters.
• Conduct regular boutique visits and operational audits across the region.
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3. Management of Activities Administration

• Supervise all back-office processes (credit/debit notes, stock adjustments, etc.)
• Support Retail and Sales Teams in responding to availability requests
• Coordinates intercompany transfer (UAE,KSA)
• Organize returns and buybacks (if-any)
• Maintain prices and product specification
• Monitor account receivables and credit limit status of retailers (in coordination with MD)

4. Reporting & Analytics

• Partner with boutique managers to achieve sales objectives and commercial targets.
• Monitor KPIs including:
• Sales performance
• Conversion rate
• Average transaction value
• Client retention
• CRM activity
• Traffic productivity
• Stock turn
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• Analyze boutique performance and recommend action plans.
• Support boutique managers in maximizing sales opportunities and operational efficiency.
• Drive a culture of accountability and performance excellence.
• Monitor POS opening/closing documentation
• Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations)

5. Customer Service

• Support regional customer service center and boutiques in handling clients’ enquiries and complaints
• Improve after-sales processes when possible.
• Streamline processes across regions and networks to ensure seamless service

6. Client Experience & Retail Excellence

• Ensure delivery of a world-class luxury client experience across all locations.
• Monitor adherence to hospitality and client service standards.
• Implement and maintain retail excellence initiatives.
• Support boutiques in managing VIP clients and high-value transactions.
• Review client feedback and develop improvement plans where required.
• Ensure consistent execution of clienteling and CRM activities.

7. Inventory & Stock Management

• Oversee regional inventory management and stock allocation.
• Ensure accurate stock control and inventory integrity.
• Monitor stock levels and product availability across all locations.
• Coordinate stock transfers between boutiques and markets.
• Work closely with headquarters on product allocation and replenishment.
• Lead annual and cycle stock counts.
• Investigate inventory discrepancies and implement corrective actions.

8. CRM & Client Development

• Drive CRM adoption and clienteling best practices throughout the region.
• Monitor CRM KPIs and client engagement activities.
• Ensure accurate client data capture and database management.
• Support development of local client acquisition and retention strategies.
• Partner with Marketing to maximize client event effectiveness and follow-up activities.

9. Boutique Projects & New Initiatives

• Support boutique openings, renovations, relocations, and special projects.
• Coordinate implementation of new retail systems and processes.
• Lead operational readiness for new business initiatives.
• Ensure successful execution of retail and client experience enhancement projects.

10. Dealer & Partner Management

Qatar Boutique

• Maintain strong operational relationships with the dealer partner.
• Ensure compliance with brand standards and retail guidelines.
• Monitor sales performance, stock management, and CRM execution.
• Conduct regular business reviews and operational assessments.
• Manage Qatar DJWE & Bahrain Jewellery Arabia exhibitions and attend the full time in both.

South Africa POS

• Support dealer-operated point of sale operations.
• Ensure proper brand representation and operational compliance.
• Review commercial performance and identify growth opportunities.
• Reporting & Business Analysis
• Prepare weekly, monthly, quarterly, and annual retail reports.
• Present operational performance reviews to senior management.
• Develop action plans based on business performance and market trends.
• Monitor budgets and operational expenditures.
• Provide recommendations to improve profitability and efficiency.
• Compliance, Security & Risk Management
• Ensure compliance with company policies and luxury retail best practices.
• Maintain boutique security standards for high-value inventory.
• Monitor cash handling and transactional controls.
• Ensure adherence to audit requirements and regulatory obligations.
• Manage operational risk and business continuity plans.

Travel Requirements

• Regular travel across:
• UAE
• Saudi Arabia
• Qatar
• South Africa
• Conduct periodic boutique visits, operational audits, training sessions, and business reviews.

Key Internal Relationships

• Regional Managing Director
• Regional Marketing Manager
• Finance Team
• Supply Chain & Logistics
• CRM Team
• Human Resources
• Headquarters Retail Team
• Headquarters Commercial Team
• Headquarters Operations Team

Key External Relationships

• Dealer Partners
• Service Providers
• Security Partners

Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Retail Management, Luxury Management, or related field.

Experience

• Minimum 8–10 years of retail operations experience.
• Minimum 5 years in luxury retail, watchmaking, jewelry, fashion, or premium lifestyle brands.
• Proven multi-market retail management experience.
• Experience managing both directly operated and dealer-operated retail networks.
• Strong understanding of luxury client expectations and retail excellence standards.

Skills & Competencies

Leadership

• Team leadership and coaching
• Change management
• Talent development
• Stakeholder management

Commercial

• Retail performance management
• Business planning
• Financial analysis
• KPI management

Operational

• Inventory management
• Boutique operations
• CRM management
• Process optimization
• Project management

Personal Attributes

• Strong ownership mentality
• Highly organized and detail-oriented
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work across cultures and multiple markets
• High level of professionalism and discretion
• Passion for luxury craftsmanship and client experience

Success Measures (KPIs)

• Regional sales achievement
• Boutique profitability
• CRM engagement metrics
• Client satisfaction scores
• Inventory accuracy
• Stock aging management
• Retail audit results
• Boutique compliance scores
• Employee engagement and retention
• Training completion rates
• Event conversion and client development results
• Operational efficiency and cost management

This role is a strategic and operational leadership position responsible for ensuring that every boutique and point of sale delivers a consistently exceptional luxury experience while achieving commercial objectives across the Middle East and South Africa region.