Overview
Operations Manager Jobs in Dubai, United Arab Emirates at Eatopia
Title: Operations Manager
Company: Eatopia
Location: Dubai, United Arab Emirates
Position Title: Operations Manager – Multi-Outlet Oversight
Location: UAE (Dubai-based)
Reporting To: Senior Management Team
Department: Operations
About Eatopia
Eatopia is a diverse and growing F&B group with over 35 outlets across Southeast Asia, India, and the Middle East. With brands like Wandr, Spice Mantraa, Malgudi, and NOAA Social Dining under its wing, Eatopia is known for delivering curated dining experiences through cultural authenticity, operational excellence, and innovation.
We are looking for a passionate and performance-driven Operations Manager to oversee three of our outlets in the UAE, including Wandr—our vibrant, lifestyle-inspired dining concept.
Role Summary
The Operations Manager will be responsible for leading the day-to-day operations, driving commercial performance, and ensuring the highest standards of guest experience across three outlets. The ideal candidate will bring proven multi-site F&B operations experience, strong leadership, and an obsession with quality and brand consistency.
Key Responsibilities
Customer Focus
Maintain and elevate guest experience through consistent service standards across all outlets
Proactively resolve customer issues and oversee complaint management
Implement customer feedback systems and translate insights into action
Process & Operations
Lead daily operations across Wandr and two other Eatopia outlets
Monitor SOP compliance, hygiene standards, and food safety regulations
Optimize outlet layouts, flows, and workflows for peak performance
Ensure seamless coordination with kitchen and service teams
Finance & Profitability
Control operational costs, wastage, and overheads
Ensure daily P&L management, target tracking, and forecasting accuracy
Lead initiatives to improve sales and profitability per outlet
People & Team Leadership
Manage outlet-level leadership teams including restaurant managers and supervisors
Drive staff engagement, performance, and training in alignment with Eatopia values
Collaborate with HR on manpower planning, recruitment, and appraisals
Requirements
Minimum 5 years of progressive experience in multi-outlet F&B operations, preferably in the UAE or GCC.
Proven ability to manage diverse teams across locations
Strong understanding of UAE market trends, compliance, and customer preferences
Financial acumen with hands-on P&L ownership experience
Excellent communication and organizational skills
High energy, entrepreneurial mindset, and a deep passion for hospitality