Overview

Operations Executive Jobs in Dubai, Dubai, United Arab Emirates at Citizenship & Co

Title: Operations Executive

Company: Citizenship & Co

Location: Dubai, Dubai, United Arab Emirates

🚀 We’re Hiring:Operations Executive

📍 Location: Barsha Heights (TECOM), Dubai, UAE

🏢 Company: CitizenShip & Co.

💼 Employment Type: Full-Time

💰 Salary: AED 4,000–6,000 per month, depending on experience, skills, and demonstrated value

About CitizenShip & Co.

CitizenShip & Co. is a premium advisory firm specialising in Citizenship by Investment (CBI), Residency by Investment (RBI), and Corporate Services.

We combine exceptional client service, modern technology, and AI-powered operations to deliver a world-class experience for high-net-worth clients.

We are seeking a highly organised, proactive, and ambitious Investment Migration Operations Executive to become the operational backbone of our growing business.

This is not a traditional administrative position. The successful candidate will support investment migration operations, client relationship management, CRM administration, HR, finance, office operations, and business process improvement.

Important Role Clarification

This role focuses primarily on high-net-worth Citizenship by Investment and Residency by Investment programmes.

It is not primarily a role for processing employment visas, visit visas, family visas, or general PRO services.

Candidates with direct experience in investment migration will receive strong preference. Candidates without direct CBI or RBI experience must demonstrate strong research ability, exceptional attention to detail, and a genuine commitment to mastering the industry.

🌍 Investment Migration Operations

You will be responsible for developing and maintaining detailed knowledge of programmes including:

  • Türkiye Citizenship by Investment
  • Antigua and Barbuda
  • Dominica
  • Grenada
  • St Kitts and Nevis
  • Saint Lucia
  • Other emerging citizenship and residency programmes

Your responsibilities will include:

  • Monitoring official government announcements, policy changes, programme requirements, processing times, government fees, investment options, and eligibility criteria.
  • Continuously researching new investment migration opportunities and global industry developments.
  • Maintaining accurate internal programme guides, comparison sheets, SOPs, knowledge bases, and operational documentation.
  • Supporting consultants with the preparation of complete and accurate client application files.
  • Reviewing documentation before submission and identifying missing, incorrect, or inconsistent information.
  • Ensuring all information provided to clients is accurate, compliant, and supported by reliable sources.
  • Coordinating with clients, consultants, agents, lawyers, developers, and authorised programme partners when required.
  • Maintaining clear application checklists and tracking every case through its relevant stages.

🤝 Client Relationship Management

  • Handle client enquiries professionally through phone, email, WhatsApp, and other communication channels.
  • Communicate confidently and professionally with high-net-worth individuals and their families.
  • Follow up with prospective and existing clients.
  • Schedule consultations, meetings, and application-related appointments.
  • Request outstanding documentation and provide clear instructions to clients.
  • Keep clients informed about application progress, outstanding requirements, and programme updates.
  • Maintain confidentiality and discretion at all times.
  • Deliver an exceptional client experience throughout the entire journey.

📊 CRM and Lead Management

  • Manage and maintain Zoho CRM.
  • Record every enquiry, lead, consultation, and client interaction accurately.
  • Update client profiles, communication histories, notes, documents, and follow-up dates.
  • Track leads through the correct sales and application pipeline stages.
  • Ensure no enquiry, follow-up, or client request is missed.
  • Maintain clean, accurate, and organised CRM data.
  • Prepare pipeline, follow-up, conversion, and operational reports when required.

🏢 Office and Business Operations

  • Manage day-to-day office operations and administrative activities.
  • Prepare professional reports, presentations, proposals, contracts, letters, and business documentation.
  • Maintain organised digital and physical filing systems.
  • Coordinate management calendars, meetings, office supplies, vendors, and service providers.
  • Support management with strategic projects and daily operational requirements.
  • Identify operational gaps and recommend practical solutions.
  • Improve workflows through automation, technology, templates, and structured processes.
  • Take ownership of tasks and follow them through to completion without repeated supervision.

👥 HR Administration

  • Coordinate recruitment activities and interview scheduling.
  • Support employee onboarding and offboarding.
  • Prepare employment documentation, offer letters, forms, and internal records.
  • Coordinate employment visa, medical, Emirates ID, and related employee processes.
  • Maintain employee files, attendance records, leave records, and HR documentation.
  • Assist with payroll preparation and HR compliance.
  • Maintain strict confidentiality regarding employee and company information.

💼 Finance Administration

  • Prepare invoices, quotations, receipts, and supporting financial documentation.
  • Assist with payroll processing.
  • Process authorised business payments through Wio Business.
  • Maintain accurate expense records and supporting documents.
  • Support bookkeeping and reconciliations using Zoho Books.
  • Follow up on outstanding payments when instructed.
  • Assist management with day-to-day financial administration and reporting.

🤖 AI and Technology

Technology is central to how we operate.

The successful candidate will be expected to:

  • Use Microsoft 365 daily, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
  • Use AI tools such as ChatGPT and Microsoft Copilot to improve productivity.
  • Create templates, checklists, trackers, reports, and automated workflows.
  • Research immigration programme updates using official government and trusted industry sources.
  • Recommend technologies and automations that improve accuracy, efficiency, and client service.
  • Quickly learn and adopt new systems introduced by the company.

✅ Essential Requirements

  • Minimum two years of experience in operations, administration, immigration consultancy, corporate services, HR, finance support, legal services, or a related field.
  • Excellent written and spoken English.
  • Outstanding communication and customer-service skills.
  • Professional telephone, email, and WhatsApp etiquette.
  • Strong organisational and multitasking abilities.
  • Exceptional attention to detail and accuracy.
  • Ability to manage confidential and sensitive information professionally.
  • Ability to work independently, prioritise tasks, and take full ownership.
  • Strong research and problem-solving abilities.
  • Fast learner with a proactive and accountable mindset.
  • Comfortable working in a fast-paced, performance-focused environment.

💻 Preferred Technical Skills

Experience with the following is highly desirable:

  • Microsoft 365
  • Zoho CRM
  • Zoho Books
  • Wio Business
  • Adobe Acrobat
  • ChatGPT
  • Microsoft Copilot
  • Cloud-based document management systems

⭐ Preferred Industry Experience

Strong preference will be given to candidates with experience in:

  • Citizenship by Investment
  • Residency by Investment
  • Investment migration
  • Immigration consultancy
  • Corporate services
  • Legal services
  • Financial services
  • High-net-worth client servicing

🌟 The Ideal Candidate

We are looking for someone who is:

  • Highly organised and dependable
  • Proactive and self-motivated
  • Detail-oriented and accurate
  • Professional and well-presented
  • Confident communicating with high-net-worth clients
  • Passionate about learning and continuous development
  • Interested in global mobility and international investment migration
  • Comfortable taking responsibility beyond a narrow job description
  • Able to research independently and verify information before presenting it
  • Focused on solutions rather than waiting for instructions

🎁 What We Offer

  • Competitive salary of AED 4,000–6,000 based on experience, performance, and demonstrated value.
  • Long-term career progression within a growing international consultancy.
  • Direct mentorship from company leadership.
  • Exposure to international Citizenship by Investment and Residency by Investment programmes.
  • Continuous learning and professional development.
  • Access to modern systems, AI tools, and operational technology.
  • The opportunity to help shape the systems and future of a fast-growing company.

🕒 Working Hours

Monday to Saturday

10:00 AM to 7:00 PM

Immediate joiners are preferred.

Only shortlisted candidates will be contacted.

Apply

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