Overview
Operations & Customer Support Specialist Jobs in Dubai at Happy Pet Gulf Trading LLC
Happy Pet brings the Happy Dog and Happy Cat brands to pet owners across the Gulf and Southeast Asia. From our Dubai base we run direct-to-consumer stores and marketplace channels across the UAE, Indonesia, and Thailand, with more markets on the way. We are building a small, high-ownership digital team where each person runs their own area end to end rather than sitting inside a large hierarchy. If you like real responsibility, fast decisions, and seeing your work reach customers quickly, you’ll fit well here.
About the role
This role looks after the customer experience after checkout: making sure orders arrive, customers are happy, and we’re building a strong base of reviews and testimonials. You’ll be the voice that follows up, resolves issues, and turns satisfied customers into public proof that our products work.
What you’ll do
- Coordinate with local teams and delivery partners to make sure orders are fulfilled smoothly.
- Monitor customer satisfaction and follow up on delivery or product issues.
- Run structured campaigns to collect customer reviews and testimonials.
- Track review scores and customer feedback trends across markets.
- Flag recurring problems (stock, delivery, quality) to the right team before they become bigger issues.
Platforms and tools you’ll work with
- Zoho (order and customer data)
- Review and ratings tools across Amazon, Noon, Shopee, Lazada, TikTok Shop, and Tokopedia
- Basic spreadsheet and reporting tools
What we’re looking for
- 2 to 4 years of experience in customer service, e-commerce operations, or order fulfillment on any online platform.
- Experience with Amazon or Noon specifically is not mandatory. What matters is real hands-on marketplace experience, since fulfillment and review processes are similar across platforms.
- Comfortable following up directly with customers and delivery partners.
- Organized and process-driven, able to manage several moving parts at once.
- Good written communication for customer-facing messages.
Nice to have
- Experience running review or loyalty programs.
- Experience with Shopee, Lazada, TikTok Shop, or Tokopedia operations.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you run structured campaigns to collect customer reviews or testimonials?
- Are you comfortable following up directly with customers and delivery partners in writing?
- What is your visa status in the UAE?
Experience:
- customer service, fulfillment, or e-commerce operations: 2 years (Required)
Work Location: In person
Title: Operations & Customer Support Specialist
Company: Happy Pet Gulf Trading LLC
Location: Dubai
