Overview
Operations & Customer Service (Sea Export) – Pricing Jobs in Dubai, UAE at Excelsior Group ME
• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.
• Ensure pricing aligns with company margin targets and operational feasibility.
• Follow up on quotations to maximize conversion of leads into confirmed shipments.
Proactively communicate with existing and potential customers to build and maintain strong business relationships.
• Understand customer requirements thoroughly and offer tailored shipping solutions.
• Promote value-added services to enhance profitability and customer satisfaction.
• Ensure high levels of responsiveness and service quality at all times.
Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.
• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
• Monitor shipment progress and provide proactive status updates to clients.
Title: Operations & Customer Service (Sea Export) – Pricing
Company: Excelsior Group ME
Location: Dubai, UAE
