Overview
Operations and Sales Coordinator Jobs in Dubai, UAE at Exclusive Talent Management
General
As Operations and Sales Coordinator you will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence.
Main responsibilities and tasks
• Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.
• Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.
• Manage daily operations and planning.
• First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc..
• Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.
• Handle , log and resolve customer requests/issues.
• Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals
• Any additional task delegated by reporting manager
• Proactively identify and develop opportunities to sell additional fleet capacity in the local domestic market, collaborating with the sales team to grow our presence.
• Actively prospect and build relationships with potential clients in the local market to expand the customer base.
• Conduct sales presentations and demos to showcase fleet solutions and value propositions.
• Negotiate service agreements and contract terms with new and existing clients to maximize revenue.
• Monitor market trends and competitor activities to identify new sales opportunities and adapt sales strategies accordingly.
Title: Operations and Sales Coordinator
Company: Exclusive Talent Management
Location: Dubai, UAE
