Overview
Onboarding Agent Jobs in Istanbul, Istanbul, Türkiye at bunq
Title: Onboarding Agent
Company: bunq
Location: Istanbul, Istanbul, Türkiye
We promise our users a seamless onboarding experience, ensuring their accounts are verified quickly and securely. Your mission? Help our users get their personal and business accounts verified without unnecessary delays while making the onboarding process as smooth as possible.
Take Ownership
Make Life Easy for our users by ensuring a hassle-free onboarding experience.
Manually review our users based on our onboarding policies.
Stay ahead by keeping up with process updates and ensuring a clear verification path for our users.
Minimize delays by following the support triangle and keeping our users informed about their next steps.
Spot and report bugs or inefficiencies, making our onboarding process even better.
Are you ready to make onboarding seamless and secure? Let’s go!
You speak English fluently
You have strong attention to detail
You excel at research & analysis, gathering and evaluating information efficiently
You possess strong empathy, critical thinking, and a user-centered approach, ensuring the best experience for users
You’re a problem solver—you can identify root causes and implement effective solutions
You’re available to cover morning and evening shifts during weekdays and weekends (occasionally)
Your space to perform
We give you the space and the tools you need to succeed
Great, international colleagues who share your mindset
＄ A competitive base gross salary of EUR 1,588
Bonus potential based on the impact you make
Remote evening shifts
Working hybrid: work 2 days remote, 3 days in-office weekly (office presence is only requested Monday to Friday on day shifts)
Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
We support growth with bunq Academy and €1500 annual learning budget
A Multisport gym card for your health and wellbeing
Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )
A Macbook to keep with you while you’re with us
Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
Friday drinks and other celebrations – bunq style
