Overview
Officer – Customer Verification & MIS, BancTakaful | UAE Jobs in Dubai, UAE at Dubai Islamic Bank
To ensure that all financial validations are in line with bank’s guidelines, with a target to comply with Finance and VAT Teams guidelines in line with standards and regulations to maintain a healthy portfolio and achieve the bank’s goals.
Key Responsibilities:
Ensure adherence of all documentation and activities to bank’s SOP, SLAs, and regulatory guidelines. Perform reconciliation between the Master Files and the successful payment reports (daily SFTP file), handling any mismatches accordingly. Perform reconciliation/validation for the monthly commission/clawback reports received from providers and manage the collection process through coordination with:  GBO for financial entries Finance/VAT for VAT invoicing Provider for sending VAT able invoices and collection with follow-ups within specified TAT.
Identify and suggest areas which can lead to reduction in clawback. Highlight process gaps that may lead to miss-selling and suggest solutions. Follow up on pending documentation case(s) with Sales to assist in closing them. Follow up on policies with pending payments to regularize the same and provide customer feedback where applicable. Facilitate Complaint Resolution Unit in resolving Takaful related queries and complaints.
Highlight any case which may lead to dissatisfied customers. All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Minimum Requirements:
Minimum high diploma & above (Bachelor’s degree preferred).Minimum 2-3 years of preferred banking experience in customer service. #J-18808-Ljbffr
Title: Officer – Customer Verification & MIS, BancTakaful | UAE
Company: Dubai Islamic Bank
Location: Dubai, UAE
Category: Finance & Banking, Accounting
