Overview
Officer- Customer Service (Emiratized Role) Jobs in Al Ain, Abu Dhabi Emirate, United Arab Emirates at First Abu Dhabi Bank (FAB)
Title: Officer- Customer Service (Emiratized Role)
Company: First Abu Dhabi Bank (FAB)
Location: Al Ain, Abu Dhabi Emirate, United Arab Emirates
Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We’re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
Join us and leave your mark on the industry. Let’s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
Job Description
We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
Achieve sales targets
Serve as the primary point of contact for customer inquiries, concerns, and requests
Respond to customer queries through various channels, including phone, email, and chat
Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
Maintain accurate records of customer interactions and transactions using CRM systems
Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions
Collaborate with cross-functional teams to improve customer experience and service quality
Stay updated on company products, services, and policies to provide accurate information to customers
Participate in ongoing training and development programs to enhance customer service skills
Contribute to a positive team environment by supporting colleagues and sharing best practices
Qualifications
Strong verbal and written communication skills in both Arabic and English
Excellent problem-solving abilities and attention to detail
Customer-oriented mindset with a passion for delivering exceptional service
Proficiency in customer service software and CRM systems
Previous experience in customer service or a related field (1-2 years preferred)
Bachelor’s degree preferred
In-depth knowledge of UAE culture and business practices
Ability to remain calm and professional in challenging situations
Strong time management and organizational skills
Flexibility to work in shifts, including weekends and holidays if required
UAE national status (Emiratization requirement)
