Overview
Office Cleaner & Support Jobs in Dubai at HPL Yamalova & Plewka DMCC
· Responsible for to record all RMA incoming items in system and proper receipt of all items.
· Responsible for performing product diagnosis, repairs and testing, diagnose problems, including problem identification, research of problem.
· Responsible for Checking and verifying product warranty status and Prepare service charges quotations for out of warranty products.
· Communicate with customer and send service charge quotation through email.
· Record and maintain RMA parts inventory accurately.
· Provides updates, monitoring, tracking, and recordings of all related RMA status within record system database system.
· Update software on all products as needed.
· Follow-up with HIK RMA team for update of pending RMA devices.
· Responsible for checking and testing of return DEMO material.
· Responsible for repairing of LED VIDEO WALL
· Providing latest firmware to technical team when needed.
· After diagnosis and testing of hardware and software to validate product issue, repair or replace the device back to the customers in a timely manner.
· Responsible for to properly update system record of all outgoing material.
· Responsible for to Prepare delivery note, pack and ship ready RMA material to customer.
· Responsible for to provide technical support to customer.
· Perform data analysis and generate daily and monthly RMA reports.
· Other responsibilities as assigned by management.
Job Type: Full-time
Title: Office Cleaner & Support
Company: HPL Yamalova & Plewka DMCC
Location: Dubai
