Overview
NOC Engineer – Nokia RAN & Satellite operation Jobs in Jeddah, Makkah, Saudi Arabia at LanceSoft Middle East
Title: NOC Engineer – Nokia RAN & Satellite operation
Company: LanceSoft Middle East
Location: Jeddah, Makkah, Saudi Arabia
Job Title – NOC Engineer – Nokia RAN & Satellite operation
Location – Jeddah KSA
Duration – 12+ months
Role Definition
Provide 24×7 monitoring, identify incidents quickly, perform initial troubleshooting, communicate effectively, and escalate issues when required.
Daily Duties
Network Monitoring
Monitor all Wireless & NTN network elements.
Monitor alarms across RAN, Transport, Core, & Satellite infrastructure.
Continuously monitor:
KPI Dashboard
Alarm Dashboard
Network Health Dashboard
Service Availability
OSS/CNC Platforms
Alarm Management
Acknowledge alarms immediately.
Validate alarm legitimacy.
Suppress duplicate alarms.
Create incidents for validated alarms.
Incident Management
Open incident tickets.
Assign correct priority/severity.
Document troubleshooting performed.
Maintain accurate ticket updates.
Ensure SLA compliance.
Initial Troubleshooting
Verify device reachability.
Escalation
Escalate according to the escalation matrix.
Notify Tier 2.
Notify vendors when required.
Notify field operations as necessary.
Escalate major outages immediately.
Communications
Send outage notifications.
Update management bridge.
Participate in bridge calls.
Update internal chat channels.
Provide shift updates.
Change Monitoring
Monitor maintenance windows.
Validate change success.
Perform post-change health checks.
Identify rollback conditions.
Documentation
Update incident notes.
Maintain shift logs / handover template.
Record recurring alarms.
Document known issues.
Establish DCAP user credentials.