Overview
Night Housekeeping Supervisor Jobs in Doha, Qatar at Minor Hotels
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Reporting to the Assistant Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
Supervise and coach team members’ performance toward achieving exceptional guest service.
Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Tivoli standards.
Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
Demonstrate Tivoli core values in all interactions.
Ensure employees receive the required training and support to effectively perform their roles.
Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
Assist in the preparation of preventive housekeeping maintenance reports and analyses.
Promptly respond to guest complaints and ensure appropriate follow-up activities occur and all items are documented according to standard operating procedures.
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
Participate in hotel committees.
Strict adherence to all Health & Safety training, guidelines and work practices established by Tivoli, local government, and international bodies including the World Health Organization (WHO) and Centre for Disease Control (CDC).
Perform any other duties, tasks, and assignments within your department as required.
Qualifications
High school diploma required;
Hospitality degree is an asset.
At least 2 years housekeeping experience in a luxury hotel environment required.
At least 1-year supervisory experience is preferred; basic training skills are required.
Excellent communication and organizational skills.
Ability to work well under pressure.
Experience with Property Manager and Microsoft Office suite of programs is an asset.
Demonstrated strong attention to detail and the ability to meet exacting standards.
Proven ability to focus attention on guest needs, remaining calm and courteous at all times.
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Title: Night Housekeeping Supervisor
Company: Minor Hotels
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Hotel Management)
