Overview

Multiple Positions – Network Operations Center (NOC) Professionals Jobs in Doha, Qatar at Confidential

Title: Multiple Positions – Network Operations Center (NOC) Professionals

Company: Confidential

Location: Doha, Qatar

We are seeking experienced Network Operations Center (NOC) professionals across multiple levels to support and manage enterprise network operations. These positions play a critical role in ensuring network availability, service continuity, incident management, infrastructure optimization, and operational excellence within a 24x7x365 environment.

Multiple Positions – Network Operations Center (NOC) Professionals

  1. NOC Lead
  2. L3 Senior Network Specialist
  3. L2 NOC Analyst
  4. L1 NOC Analyst

Key Responsibilities:

NOC Lead

  • Oversee 24x7x365 Network Operations Center activities and service delivery.
  • Lead, manage, and develop NOC teams across all support levels.
  • Ensure compliance with operational standards, SLAs, KPIs, and service management processes.
  • Develop SOPs, escalation frameworks, operational procedures, and governance controls.
  • Act as the primary point of contact for major incidents, executive escalations, audits, and operational reviews.
  • Review incident trends, service performance metrics, and operational risks.
  • Drive service improvement initiatives and operational excellence programs.
  • Manage workforce planning, shift scheduling, capacity planning, and resource allocation.
  • Lead team performance management, coaching, training, and succession planning activities.
  • Coordinate with stakeholders, vendors, service providers, and internal business units.
  • Prepare executive dashboards, KPI reports, operational reviews, and monthly service reports.
  • Ensure alignment between NOC operations, business objectives, and customer expectations.

L3 Senior Network Specialist

  • Lead technical resolution efforts for Priority 1 and Priority 2 incidents involving complex network environments.
  • Perform deep root-cause investigations and develop permanent corrective actions.
  • Design, review, and optimize enterprise network architectures for performance, security, scalability, and resiliency.
  • Review routing topologies, switching configurations, firewall policies, VPN architectures, and interface performance.
  • Provide expert-level support for complex network infrastructure issues.
  • Evaluate and recommend network improvements, technology upgrades, and operational enhancements.
  • Support disaster recovery (DR) strategy development, execution, and readiness testing.
  • Collaborate with project teams on network transformation and infrastructure modernization initiatives.
  • Mentor L1 and L2 teams through technical coaching and knowledge-sharing sessions.
  • Establish technical standards, best practices, and operational governance for network services.

L2 NOC Analyst

  • Manage and resolve incidents escalated from L1 support teams.
  • Perform advanced troubleshooting of routing, switching, firewall policies, VPN connectivity, and network performance issues.
  • Investigate device misconfigurations and recurring service disruptions.
  • Analyze network events, logs, and performance metrics to identify root causes.
  • Collaborate with Infrastructure and Security teams for configuration backups, firmware upgrades, maintenance activities, and planned outages.
  • Validate incident resolution and ensure service restoration before closure.
  • Conduct Root Cause Analysis (RCA) and update technical documentation and knowledge bases.
  • Fine-tune monitoring thresholds and recommend monitoring improvements.
  • Support problem management initiatives and recurring incident reduction programs.
  • Provide technical guidance and knowledge sharing to L1 analysts.

L1 NOC Analyst

  • Monitor network events through dashboards, monitoring tools, and alerting systems.
  • Acknowledge alerts and incidents within defined SLA timelines.
  • Perform first-level diagnostics for link failures, device unreachability, interface errors, and high-utilization alerts.
  • Conduct basic connectivity checks and verify service availability.
  • Log, categorize, track, and update incidents accurately within the ticketing system.
  • Follow standard operating procedures (SOPs), triage workflows, and incident management processes.
  • Escalate incidents to L2 support teams based on impact, severity, and escalation guidelines.
  • Maintain shift handover reports, operational logs, and incident documentation.
  • Coordinate with internal teams for timely updates and service restoration activities.
  • Ensure all operational activities are documented according to established standards.

Qualifications & Experience:

NOC Lead

  • Bachelor's or Master's Degree in Network Engineering, Telecommunications, Information Technology, or related field.
  • CCNP certification required.ITIL Foundation certification required.
  • PMP certification preferred.
  • Minimum 10 years of experience in Network Operations.
  • Minimum 3 years of leadership or managerial experience within a NOC environment.

L3 Senior Network Specialist

  • Bachelor's or Master's Degree in Network Engineering, Telecommunications, or related field.
  • CCIE, JNCIP, or equivalent expert-level certification required.
  • Minimum 8 years of experience supporting complex, high-availability network environments.
  • Proven experience in network architecture, optimization, incident management, and disaster recovery planning.

L2 NOC Analyst

  • Bachelor's Degree in Networking, Telecommunications, Information Technology, or a related field.
  • CCNA certification required; CCNP preferred.
  • ITIL Foundation certification preferred.
  • 3–5 years of experience in Network Administration, Operations, or Support environments.
  • Strong troubleshooting experience across routing, switching, VPNs, firewalls, and enterprise networks.

L1 NOC Analyst

  • Bachelor's Degree in IT Networking, Computer Science, Information Technology, or a related field.
  • Cisco CCNA and/or CompTIA Network+ certification required.
  • 2–3 years of experience in Network Monitoring or NOC environments.
  • Understanding of routing, switching, TCP/IP, DNS, DHCP, and monitoring platforms.
  • Experience with ticketing systems and incident management processes.

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