Overview
MS SharePoint L2 Support Jobs in Abu Dhabi at Efforts Solutions IT
Job Title: MS SharePoint L2 Support
Location:
Onsite – UAE, Abu Dhabi
Job Summary:
We currently have an opening with a client based in Abu Dhabi. The position requires strong hands-on experience in SharePoint and .NET, while exposure to BizTalk will be considered an added advantage. Preference will be given to bilingual candidates who are currently based in the UAE.
Key Responsibilities:
- Serve as the primary onsite technical representative, directly engaging with the client on system issues and enhancement requests.
- Monitor and manage SLA, ensuring timely issue resolution and escalation when needed.
- Perform Level 2 technical support:
- Receive and analyse incident and service requests
- Collaborate with the offshore team for resolution
- Track issue status and ensure closure
- Support testing and manage software releases into production
- Gather, analyse, and document business/technical requirements for any Change Requests (CRs) or enhancements.
- Facilitate communication between client stakeholders and offshore delivery teams to ensure clarity, accuracy, and timely delivery.
- Maintain up-to-date knowledge of the client environment, systems, and operational requirements.
Qualifications & Skills:
· Education & Language: Bachelor’s degree in Information Technology or a related field; strong command of English is required, Arabic proficiency is a plus.
· Experience & Development Skills: 4+ years in a technical support or client-facing IT role; software development experience is mandatory, with knowledge or experience in MS SharePoint, .NET. Experience in MS BizTalk is a bonus.
· ITSM & Process Knowledge: Hands-on experience with ITSM tools (e.g., Jira), ticketing systems, and release management tools; familiarity with ITIL processes (incident, problem, change management); ITIL certification is a plus.
- This is an onsite, full-time role located at the client’s premises.
- The candidate must be comfortable working in a fast-paced, multi-stakeholder environment and capable of managing tasks independently.
Job Types: Full-time, Permanent, Contract
Pay: AED12,000.00 – AED16,000.00 per month
Work Location: In person
Title: MS SharePoint L2 Support
Company: Efforts Solutions IT
Location: Abu Dhabi
