Overview
Microsoft 365 Dynamics CRM support engineer; Functional Jobs in Doha, Qatar at Systems Limited – Middle East & Africa (Techvista)
Position: Microsoft 365 Dynamics CRM support engineer (Functional)
Systems Limited – Middle East & Africa (Techvista) is looking for a Dynamics CRM Functional Support Engineer to support and enhance Microsoft Dynamics 365 CRM systems across enterprise environments.
This role is focused on functional CRM support and system configuration
, ensuring smooth day-to-day operations and effective user support.
Key Responsibilities
- Provide functional L2/L3 support for Microsoft Dynamics CRM / Dynamics 365
- Analyze and resolve business and functional CRM issues
- Support CRM modules such as Sales, Customer Service, and Case Management
- Configure CRM components including forms, views, dashboards, and entities
- Maintain and support workflows, business rules, and process automation
- Gather and analyze business requirements and translate them into CRM solutions
- Manage user access, roles, and security configurations
- Support UAT, user training, and business acceptance activities
- Coordinate with technical teams for escalations when required
- Ensure CRM data accuracy through validation and basic data management activities
Requirements & Key Skills
- 5+ years of experience in Microsoft Dynamics 365 CRM (Functional Support)
- Strong knowledge of CRM configuration (entities, forms, views, dashboards)
- Experience with workflows, business rules, and business process automation
- Ability to gather and translate business requirements into CRM solutions
- Strong functional troubleshooting and user support skills
- Experience in incident, service request, and SLA-based support environments
- Knowledge of Power Platform (Power Automate, Power Apps)
- Experience supporting UAT and end-user training
- Strong communication skills with business stakeholdersi>
- Ability to work closely with technical teams for issue resolution
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Title: Microsoft 365 Dynamics CRM support engineer; Functional
Company: Systems Limited – Middle East & Africa (Techvista)
Location: Doha, Qatar
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