Overview
Manager – Operations Jobs in Dubai, Dubai, United Arab Emirates at Apparel Group
Title: Manager – Operations
Company: Apparel Group
Location: Dubai, Dubai, United Arab Emirates
Job Description
About the Company
6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC’s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.
Overview:
We are seeking a highly motivated and experienced Manager – Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.
Job Duties & Responsibility:
Operational Leadership:
Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.
Lead and motivate the operations team to achieve productivity and performance targets.
Process Optimization:
Analyze current operational processes and performance, identifying opportunities for improvement.
Implement strategies to enhance efficiency, reduce costs, and improve customer service.
Vendor Management:
Develop and maintain strong relationships with vendors, suppliers, and logistics partners.
Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.
Inventory Management:
Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.
Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.
Customer Satisfaction:
Ensure that customer orders are fulfilled accurately and timely.
Work closely with the customer service team to resolve issues and improve the overall customer experience.
Team Development:
Recruit, train, and develop operations team members.
Foster a positive and productive work environment, encouraging teamwork and collaboration.
Compliance and Risk Management:
Ensure all operations comply with legal regulations and company policies.
Assess and mitigate operational risks that could impact business continuity.
Required Qualifications:
Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or a related field.
5+ years of experience in operations management, preferably in an e-commerce or retail environment.
Proven leadership skills with the ability to manage and motivate a team.
Strong analytical and problem-solving abilities.
Excellent negotiation and vendor management skills.
Proficiency in using ERP and WMS systems.
Outstanding communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Benefits:
Full-time role
Competitive salary
Company employee discounts across all brands
Medical & health insurance
Collaborative work environment
Good vibes work culture.
