Overview
Manager – Guest Relations – Jumeirah Burj Al Arab Jobs in Dubai, Dubai, United Arab Emirates at Jumeirah
Title: Manager – Guest Relations – Jumeirah Burj Al Arab
Company: Jumeirah
Location: Dubai, Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Dubai’s most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury. One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL. Â
About the Job:
An opportunity has arisen for a Manager to join the Front Office -Guest Relations team at Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:
Oversee pre-arrival coordination for VIP1 and VIP2 guests, ensuring preferences and requirements are met, and collaborate with relevant departments to ensure a seamless experience. Recognize all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
Lead and develop the team, ensuring high guest satisfaction, efficient operations, and adherence to Jumeirah and LQA standards.
Handle guest complaints and feedback effectively.
Monitor VIP suite arrivals and departures, ensuring all requirements are met, and conduct VIP courtesy visits or calls as needed for enhanced guest experience.
Organize and manage special events, including kids’ activities and seasonal celebrations (e.g., Christmas, New Year, Easter), including planning, budgeting, and liaising with suppliers.
Maintain open line of communication and ensures guest complaints are logged and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
About You:
The ideal candidate for this position will have the following experience and qualifications:Â
Minimum of 2 years previous experience as a Guest Services/Front Desk Manager in a 5-star environmentÂ
Experience working in a multi-cultural environmentÂ
5 Years experience in a middle management role in a 5 Star Hotel (Desirable)
An additional language: Arabic, Russian, French, German, Japanese, Chinese, Spanish, Portuguese. (Desirable)
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
