Overview
Lean Subject Matter Expert Jobs in Abu Dhabi, UAE/Dubai at The National Insurance Company – Daman
Position: Lean Subject Matter Expert ( 2 years contract)
Lean & Productivity – Strategy Implementation
- Lead high value improvement initiatives that reduce TAT, boost productivity, and remove waste, acting as a hands on driver of operational change.
- Conduct deep dive process diagnostics, root cause analysis, and structured problem solving to identify issues and design practical, implementable solutions.
- Conduct regular Gemba walks and end to end productivity assessments to identify bottlenecks, quantify capacity gaps, and recommend targeted efficiency improvements
- Facilitate Kaizen events, advanced root cause analysis, and digital enabled problem solving sessions to unlock sustainable performance gains.
Lean Capability Development & Operating Model
- Deploy and sustain daily huddles, visual management, tiered escalation, and standard work to strengthen real time performance management.
- Track and report benefits including capacity release, cost savings, service improvements, and waste reduction to ensure transparency and accountability.
- Work directly with business teams to implement changes, remove barriers, and embed improvements into daily operations.
- Coach leaders and frontline teams, deliver training, and build Lean skills that enable continuous improvement and organizational self-sufficiency.
- Develop and maintain SOPs, process maps, and governance frameworks to lock in new ways of working and support scale up
Technology Enablement – Lean Digital
- Integrate digital tools, automation, dashboards, and workflow systems into Lean routines to enhance visibility, decision making, and operational control.
- Architect and deploy elements of the Lean Digital Core, including process mining insights, digital huddles, automated KPI reporting, and workflow automation.
- Digitize value stream maps and integrate data flows to enable real time visibility, faster decision making, and scalable improvement. decision-making
Stakeholder Engagement & Change Management
- Act as a frontline change agent, influencing behaviours, driving adoption of new ways of working, and ensuring long term sustainability of improvements
- Lead change management efforts, ensuring successful adoption of process improvements and governance mechanisms
- Strengthen leadership capability by embedding Lean principles, disciplined problem solving, and a culture of continuous improvement and accountability
- Collaborate with C-level executives and business leaders to embed a process-centric culture within the organization
- Facilitate cross-functional collaboration to break down process silos and drive enterprise-wide integration & alignment
Performance Measurement & Value Realization
- Define key performance indicators (KPIs) to measure process effectiveness, cost-to-serve and business value/impact
- Develop and track process maturity models to assess and enhance organizational process capabilities
- Use productivity, throughput, SLA, rework, and cost to serve data to diagnose performance gaps and validate improvement impact
Role Objectives and Key Results
- Deliver enterprise level productivity, efficiency, and TAT improvements across priority value streams
- Achieve % reduction in end-to-end TAT across top enterprise value streams.
- Improve productivity (output per FTE or equivalent) % across targeted functions.
- Identify and deliver validated capacity release opportunities, with % implemented and sustained.
- Reduce waste and non-value-added activities by X%, validated through Gemba based diagnostics and data analysis.
- Improve cost to serve or operational cost efficiency by % for priority areas
- Strengthen the enterprise performance operating model and embed disciplined daily workforce management
- Deploy daily huddles, tiered escalation, and visual management across 100% of targeted functions.
- Improve SLA adherence and throughput stability % through real time performance routines.
- Achieve % compliance with standard work, SOPs, and updated process controls.
- Reduce rework, defects, or process variation % across redesigned processes
- Build senior leadership capability and elevate Lean maturity across the organization
- Coach senior leaders and frontline leaders to adopt Lean leadership behaviors and structured problem solving.
Title: Lean Subject Matter Expert
Company: The National Insurance Company – Daman
Location: Abu Dhabi, UAE/Dubai
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