Overview
Lead Generation Jobs in Dubai at Element MEA
Element is Hiring for a client in SaaS
About the Role
We are looking for a motivated, energetic, and customer-focused professional to join our growing team as a Lead Generation & Customer Engagement Executive. In this role, you will be responsible for identifying new business opportunities, engaging prospective customers, supporting the sales pipeline, and building strong customer relationships.
This is an excellent opportunity for someone who enjoys communicating with people, solving problems, and contributing to the growth of a fast-paced SaaS company serving clients across multiple industries.
Key Responsibilities
Lead Generation & Sales Support
- Research and identify prospective clients through various online channels.
- Generate qualified leads using LinkedIn, email campaigns, cold outreach, referrals, and other lead generation methods.
- Build and maintain a healthy sales pipeline.
- Qualify leads and schedule product demonstrations for the Sales team.
- Maintain accurate customer and prospect records within the CRM system.
- Follow up with prospects and nurture leads throughout the sales process.
- Work closely with the Sales team to achieve monthly business development targets.
Customer Engagement
- Build and maintain strong relationships with prospective and existing customers.
- Conduct regular follow-up calls and emails to improve customer engagement.
- Support customer onboarding and ensure a smooth transition after the sales process.
- Gather customer feedback and identify opportunities to improve customer experience.
- Promote customer retention through proactive communication and relationship management.
- Assist in executing customer engagement campaigns and initiatives.
Customer Support
- Respond to customer inquiries professionally and promptly.
- Assist customers with product-related questions and basic troubleshooting.
- Coordinate with internal departments to resolve customer issues.
- Escalate complex technical concerns to the appropriate teams.
- Ensure high levels of customer satisfaction by delivering exceptional service.
Administrative & CRM Management
- Maintain accurate customer records and activity logs within the CRM.
- Prepare sales, customer engagement, and performance reports.
- Update customer databases and documentation.
- Support internal process improvement initiatives.
- Collaborate with cross-functional teams including Sales, Customer Success, Marketing, and Product.
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 1–3 years of experience in Lead Generation, Business Development, Customer Success, Customer Engagement, Customer Support, or Sales.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building skills.
- Experience using CRM platforms is preferred.
- Familiarity with Microsoft Office or Google Workspace.
- Highly organized with strong attention to detail.
- Self-motivated, proactive, and results-driven.
- Ability to multitask and work independently in a fast-paced environment.
Preferred Qualifications
- Experience in SaaS, technology, or software sales.
- Experience with LinkedIn outreach and lead generation tools.
- Knowledge of CRM systems such as HubSpot, Salesforce, Zoho CRM, or similar platforms.
- Previous experience in customer engagement, telesales, or business development.
Pay: AED3,500.00 – AED4,500.00 per month
Application Question(s):
- How many years of experience do you have in generating leads?
- What is your current Visa Status?
- What is your expected salary?
- How soon can you join us?
Work Location: In person
Title: Lead Generation
Company: Element MEA
Location: Dubai
