Overview
L2 VIP Support Engineer Jobs in Dubai, Dubai, United Arab Emirates at Saher Management Consultancies LLC
Title: L2 VIP Support Engineer
Company: Saher Management Consultancies LLC
Location: Dubai, Dubai, United Arab Emirates
Saher management is hiring for " L2 VIP Support Engineer "
Job Title: L2 VIP Support Engineer (Immedate Joiners)
Experience: 5–8 Years
Location: Onsite (DUBAI)
🔹 Role Summary
We are hiring an experienced L2 VIP Support Engineer to provide premium IT support to C-level executives and VIP users. The role requires quick issue resolution, proactive support, and ensuring seamless IT and AV experience for high-priority stakeholders.
🔹 Key Responsibilities
- Provide personalized IT support to executives (laptops, mobiles, tablets, AV)
- Handle priority incidents (P1/P2) via direct channels (in-person/call/tickets)
- Perform pre-meeting checks and ensure AV & device readiness
- Troubleshoot hardware, software, email, and mobile device issues
- Support Microsoft 365, Teams/Zoom, VPN, and collaboration tools
- Coordinate with network/server/security teams for fast resolution
- Maintain confidentiality, documentation, and RCA reports
- Provide on-call/after-hours support for urgent VIP needs
- Assist in onboarding, training, and device setup for executives
- Manage spare devices and ensure zero downtime support
🔹 Required Skills
- Strong experience in VIP/Executive IT Support (L2 level)
- Expertise in Windows/Mac OS, Microsoft 365, Teams/Zoom
- Experience with MDM (Mobile Device Management)
- Familiarity with Citrix / Bloomberg / enterprise apps (preferred)
- Knowledge of ITSM tools (ServiceNow, Ivanti, etc.)
- Basic understanding of networking (TCP/IP, VPN)
🔹 Preferred Qualifications
- Bachelor’s Degree in IT or related field
- Certifications: CompTIA A+, MCSA, ITIL (preferred)
🔹 Soft Skills
- Strong communication & stakeholder management
- High confidentiality and professionalism
- Ability to work under pressure and handle VIP expectations
- Proactive and customer-focused mindset
Skills: mcsa,mdm,comptia a+