L2 Systems Support Engineer

Overview

L2 Systems Support Engineer Jobs in Dubai at Ceenex Global LLC

Role Overview

The L2 Systems Support Engineer is responsible for maintaining, troubleshooting, and

supporting the physical and virtual systems infrastructure within the Microsoft Data Center.

This role combines hands-on hardware/infrastructure management with advanced OS,

hypervisor, and storage system support. The engineer will ensure high availability, adhere to strict SLA targets, and handle escalation points from L1 technicians.

Key Responsibilities

L2 Systems & Infrastructure Support (Core L2)

 OS & Hypervisor Administration: Assist with provisioning, configuring, and

troubleshooting Windows Server, Hyper-V, and Linux environments.

 Storage & Virtualization Management: Monitor, troubleshoot, and perform basic

zoning/allocation on SAN/NAS storage arrays and Azure-integrated hybrid storage.

 Incident & Problem Management: Diagnose and resolve medium-to-complex

server hardware, operating system, and virtualization layer failures.

 Data Center Automation & Monitoring: Monitor system health using tools like

System Center (SCOM) or Azure Monitor; identify and resolve performance

bottlenecks (CPU, memory, disk I/O).

 Backup & Disaster Recovery: Manage, verify, and troubleshoot system backups

and replication jobs, initiating recovery procedures when required.

Hands-on & Essential Support

 Racking & Stacking: Install, mount, and secure physical blade servers, storage

shelves, and enclosure chassis in compliance with Microsoft Data Center structured

cabling standards.

 Physical Diagnostics ("Smart Hands"): Perform component-level replacements

(swapping failed RAM, hot-swappable hard drives, power supply units (PSUs), and

cooling fans).

 Physical Cabling & Labeling: Route copper (Cat6) and fiber optic (single-

mode/multi-mode) patch cords through cable managers; perform fiber cleaning and

scoping.

 Media Handling & Disposal: Follow strict Microsoft data-bearing media (HDD/SSD)

handling, declassification, and shredding procedures.

Required Skills & Qualifications

 Experience: 3–5 years of experience in system administration, with at least 1–2

years in an active data center environment.

 Technical Certifications (Preferred): Microsoft Certified: Windows Server Hybrid

Administrator Associate, Azure Administrator Associate (AZ-104), CompTIA Server+,

or VMware VCP.

 Local Compliance: Must comply with UAE-specific security clearances and data

sovereignty regulations governing Microsoft Data Center operations.

Pay: AED16,000.00 – AED18,000.00 per month

Work Location: In person

Title: L2 Systems Support Engineer

Company: Ceenex Global LLC

Location: Dubai