Overview
L2 Support Manager/Back End Developer Jobs in Jeddah, Saudi Arabia at CME Argentina
Position: L2 Support Manager / Back End Developer
Jeddah, Saudi Arabia | Posted on 05/26/2025
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.
We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries.
Basically, we take care of it all from A to Z.
Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.
Job Description
We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.
Act as the first point of contact for escalated issues from L1 support.
Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
Perform root cause analysis using tools such as host logs, database queries, Open Shift, and Splunk.
Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
Monitoring and Reporting:
Monitor application logs and system performance to proactively identify potential issues.
Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
Knowledge of Technology:
Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
Use SQL queries to identify and resolve database-related issues.
Navigate and work within Open Shift environments for container management and troubleshooting.
Analyze logs using Splunk for troubleshooting application and infrastructure issues.
Process Adherence:
Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field.
2-4 years of experience in technical support or a related role, preferably within digital banking or financial services.
Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
Technical Knowledge:
Experience with Java Spring framework.
Familiarity with Open Shift and Splunk for container management and log analysis.
Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, Open Shift, Splunk).
Excellent problem-solving skills and logical thinking.
Ability to understand and work with system workflows, including backend service flows and integrations.
Preferred:
Experience with mobile banking applications and financial services platforms.
Familiarity with ticketing systems and ITIL-based incident management processes.
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Title: L2 Support Manager/Back End Developer
Company: CME Argentina
Location: Jeddah, Saudi Arabia
Category: IT/Tech (IT Support, Technical Support)
