Overview
L1 Technical Support Engineer Jobs in Riyadh, Saudi Arabia at SSC HR Solutions
We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.
Key Responsibilities :
Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system
Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking
Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.)
Join computers to the domain and set up user profiles
Install basic software and drivers as per company standards
Provide support for printers (connectivity, drivers, configuration)
Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation
Maintain accurate records of work and ticket statuses in the service desk system
Assist with user onboarding and offboarding procedures
Deliver consistent and high-quality customer service with a focus on minimizing downtime
Requirements
Diploma or bachelor’s degree in information technology, Computer Science, or related field
2-4 years of experience in an IT Helpdesk or Technical Support role
Familiarity with:
– Windows operating systems (Windows 10/11) – Basic network troubleshooting (IP, DNS, connectivity) – Microsoft Active Directory (user accounts, domain join) – Printer installation and troubleshooting
Excellent communication and interpersonal skills
Customer service oriented with a positive attitude
Ability to work independently and within a team
Time management and organizational skills. Preferred Certifications (Not Mandatory):
CompTIA A+
Microsoft Certified:
Modern Desktop Administrator Associate
ITIL Foundation (Basic understanding of service management)
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Title: L1 Technical Support Engineer
Company: SSC HR Solutions
Location: Riyadh, Saudi Arabia
Category: IT/Tech (IT Support, Technical Support, HelpDesk/Support, Systems Administrator)
