Overview
L1 Engineer – Network Monitoring; Bilingual: Arabic/English Jobs in Doha, Qatar at Arab Solutions
Position: L1 Engineer – Network Monitoring (Bilingual: Arabic/English)
Job Title: L1 Engineer – Network Monitoring (Bilingual: Arabic/English)
Location: Doha, Qatar
Experience: 3–5 Years
Job Summary
We are seeking a proactive and detail-oriented L1 Network Monitoring Engineer to support 24/7 network operations. The ideal candidate will be responsible for real-time monitoring, initial incident response, and escalation of network issues while ensuring minimal service disruption. Fluency in both Arabic and English is essential for effective communication with stakeholders.
Key Responsibilities
- Monitor network infrastructure using monitoring tools (NMS) to ensure uptime and performance.
- Detect, troubleshoot, and respond to network alerts and incidents in real time.
- Perform initial diagnosis (L1 level) and elevate complex issues to L2/L3 teams.
- Maintain incident logs, update tickets, and ensure proper documentation.
- Follow standard operating procedures (SOPs) and escalation matrices.
- Coordinate with internal teams and vendors for issue resolution.
- Provide regular status updates and incident reports.
- Ensure adherence to SLAs and operational KPIs.
- Support shift-based operations, including night shifts and weekends if required.
Required
Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field.
- 3–5 years of experience in network monitoring or NOC operations.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with monitoring tools (e.g., Solar Winds, Nagios, PRTG, Zabbix).
- Basic knowledge of routers, switches, firewalls, and WAN/LAN environments.
- Experience with ticketing systems (Service Now, Remedy, etc.).
- Good analytical and troubleshooting skills.
- Ability to work in a fast-paced, 24/7 operational environment.
Language Requirements
- Fluent in Arabic and English (both written and spoken).
Preferred Certifications
- CCNA or equivalent networking certification.
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Title: L1 Engineer – Network Monitoring; Bilingual: Arabic/English
Company: Arab Solutions
Location: Doha, Qatar
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