Overview
Key Accounts Executive / Customer Service Executive Jobs in Dubai at MCL SHIPPING LLC
Job Summary
We are looking for a proactive and customer-focused Customer Service Executive / Key Accounts Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, preparing competitive freight quotations, converting inquiries into bookings, and managing customer accounts throughout the shipment process to ensure a seamless customer experience.
Key Responsibilities
* Respond promptly and professionally to customer inquiries.
* Prepare and submit accurate freight quotations.
* Follow up on quotations to secure bookings and develop new business opportunities.
* Build and maintain strong relationships with customers.
* Coordinate with internal teams and overseas agents to ensure smooth shipment execution.
* Provide customers with regular shipment updates and address any concerns in a timely manner.
* Ensure all shipment documentation and customer records are accurate and up to date.
* Deliver excellent customer service from booking confirmation through to successful shipment completion.
Requirements
* Experience in customer service within the freight forwarding or logistics industry.
* Strong communication, interpersonal, and customer relationship management skills.
* Ability to manage multiple tasks in a fast-paced environment.
Job Type: Full-time
Pay: AED3,500.00 – AED4,500.00 per month
Work Location: In person
Title: Key Accounts Executive / Customer Service Executive
Company: MCL SHIPPING LLC
Location: Dubai
