Overview
Junior Programme Assistant client premises Jobs in Abu Dhabi, UAE at Fitch Ratings
Position: Junior Programme Assistant based in client premises)
Junior Programme Assistant, Abu Dhabi (based in client premises)
Fitch Learning is currently seeking a Programme Assistant based out of our client premises in Abu Dhabi, UAE.
This role is for a Programme Assistant to take on the logistics and manage the processes for large training projects, ensuring the highest quality of service and teaching delivery at all times. The role will assume responsibility for a programme/project once the design phase is complete and implementation has begun. Programme delivery will include operations, administration, stakeholder management, etc. In addition, you will manage relationships with third-party suppliers where required.
We will count on you to:
You will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. You will also be responsible for the following:
Assisting the L&D team with the production of contracts and booking forms
Project manage all aspects of the execution of the assigned programmes
Working with relevant stakeholders post-sale to successfully handover and commence delivery of the programme
Maintaining good relationships with all key stakeholders, including clients, vendors, trainers, planning, and other internal teams
Actively addressing issues that arise before, during, and after the assigned programmes, ensuring that you respond appropriately and swiftly
Ensuring all metrics are satisfied and all critical events have taken place
Managing the visa process for international trainers who are delivering training in Middle East countries
Ensuring that all processes and procedures are followed
Manage post-programme activities such as compiling client invoices, feedback, project managing the production of reports, and being part of the debrief/lessons learned process
Project manage the delivery of online portals alongside the digital team
Analyse and update existing processes and suggest improvements
Develop and deploy evaluations to measure training effectiveness and learning
What you need to have:
Learning & Development:
Experience in Learning & Development or working with Learning Management Systems (LMS) is highly desirable.
Project Management / Event Planning:
Demonstrated experience in managing intricate training programs, projects, workshops, or events.
Time Management:
Exceptional ability to prioritize tasks and manage time efficiently.
Attention to Detail:
Demonstrates and consistently maintains high accuracy and precision, identifying errors and ensuring quality in all work aspects.
Communication Skills:
Excellent verbal and written communication abilities.
Team
Collaboration:
Proven experience working with diverse team members across various levels of seniority.
Technical Skills:
Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word.
What would make you stand out:
Enthusiastic & passionate that could thrive in a fast-paced environment
Ability to think ahead and foresee potential issues before they may happen
Proactive in seeking guidance when appropriate; happy and capable of working independently to complete tasks to a high standard
360º vision – look beyond the initial tasks and at all aspects of the project
High awareness of client profile and culture
Highly organized and proficient in handling multiple tasks and responsibilities at once
Key Contacts
Internal contacts:
Strategic Project Manager, MEA
Learning Partners
Content Team
Faculty
Client Services
Development team (Operations Manager & Developers)
External contacts:
Client logistics and management contacts
Delegates
Suppliers (printers, training material providers)
Performance Metrics
Reputational feedback from internal stakeholders
Title: Junior Programme Assistant client premises
Company: Fitch Ratings
Location: Abu Dhabi, UAE
Category: Education / Teaching
