Overview
Junior IT Support Executive Jobs in United Arab Emirates at Gemini Group of Companies
Title: Junior IT Support Executive
Company: Gemini Group of Companies
Location: United Arab Emirates
To provide first-level IT support to end users by ensuring the smooth functioning of desktops, laptops, Microsoft 365 services, network connectivity, and IT equipment across the organization.
Key AccountabilitiesEnd User Support
- Provide Level 1 technical support through phone, remote, and onsite assistance.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Install and maintain Windows operating systems and business applications.
- Resolve hardware, software, Microsoft Office, and Outlook-related issues.
Microsoft 365 Support
- Create, modify, and manage Microsoft 365 user accounts and licenses.
- Configure and troubleshoot Outlook, Teams, OneDrive, and Exchange Online.
- Reset passwords, manage MFA, and resolve email-related issues.
Network & System Support
- Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
- Configure network printers and shared resources.
- Install Windows updates, join systems to Active Directory/Microsoft Entra ID, and perform routine system maintenance.
IT Asset Management
- Maintain inventory of IT assets and software licenses.
- Prepare and configure IT equipment for new employees.
- Track asset allocation, returns, and disposal.
Information Security & Documentation
- Ensure endpoint devices comply with company security policies.
- Support antivirus, BitLocker, and endpoint protection solutions.
- Record service requests in the IT ticketing system and maintain technical documentation.
Required Technical SkillsOperating Systems
- Windows 11
- Basic knowledge of Windows Server
Microsoft Technologies
- Microsoft 365 Administration
- Active Directory / Microsoft Entra ID
- Microsoft Outlook, Teams, OneDrive & Exchange Online
Networking
- TCP/IP, DNS, DHCP, VPN
- LAN/WAN & Wi-Fi
- Basic router, switch, and firewall knowledge
- Network troubleshooting
Qualifications & Experience
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT Support or Helpdesk.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- UAE driving licence will be an added advantag