Overview
Junior Duty Manager Jobs in Doha, Qatar at InterContinental Hotels Group
Hotel: Doha – The City (DOHWB), West Bay, 22178
About Us
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the Inter Continental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar, located in the exclusive West Bay area, close to the Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites offer panoramic city and sea views, complemented by award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health and fitness club, and a rooftop pool, ensuring a memorable stay.
Welcome to IHG. Now that you’re part of our Inter Continental Doha the City family, let’s explain the role you will play.
What’s the job?
As JR. Duty Manager, you are responsible for providing exceptional service to our guests and to one another. Be an ambassador for our hotel team where you will provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience. Promote the desired work culture by living the 5 winning ways value –Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
Understand the company’s objectives, standards, processes, and plans.
Embrace the values and culture of the company and how they influence our actions.
Understand the company loyalty program, tiers, points, and guest enrolment system.
Achieve customer expectations and performance targets of the department.
Go the extra mile to deliver exceptional customer service.
Maintain a warm and friendly approach to team members and positively share workloads, skills, and knowledge.
Address customer comments and complaints and act on feedback from team leaders.
Be aware of costs and cost control, including waste management and budget targets.
Report directly to and communicate with the Front Office Manager on all matters affecting guest service and hotel operations.
Coach the team to align with the short-term and long-term plans of the business.
Support daily management activities that reflect the company’s values and culture.
Implement operational and service standards set out in the Corporate Standard; mediate these standards to line managers.
Collaborate closely with team leaders to support team members and ensure they have a strong sense of direction.
Manage the department’s technical standards to ensure compliance with corporate policy and industry practices.
How do I deliver this?
We genuinely care about people and show this through our promise of True Hospitality each day. It connects every colleague in all IHG hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, instilling confidence in guests that they can trust you to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language, and understanding their wants and needs.
True Responsiveness: providing guests with what they need in a timely and caring manner.
If you don’t quite meet every single requirement, but believe you’d be a great fit for the job, we encourage you to hit the ‘Apply’ button. Start your journey with us today.
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Title: Junior Duty Manager
Company: InterContinental Hotels Group
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
